Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Darryl Lawson

Monroe,LA

Summary

Dynamic leader with proven expertise in operations management and team building, honed at Buffalo Wild Wings and Mr. Pizza. Excelled in driving operational efficiency, fostering staff development, and implementing cost-saving strategies, leading to significant revenue growth and enhanced customer satisfaction. Skilled in budget development and performance tracking, with a knack for nurturing high-performing teams.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Assistant General Manager of Operations

Buffalo Wild Wings
07.2021 - 11.2024
  • Managed budgets and financial reporting, ensuring fiscal responsibility and profitability.
  • Created innovative marketing and advertising campaigns to promote restaurant promotional offers and increase brand awareness.
  • Evaluated market trends to adjust pricing strategies accordingly, maintaining competitiveness while maximizing revenue potential.
  • Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
  • Evaluated department conditions and operations to determine strengths and areas for improvement.
  • Initiated cost-saving initiatives that resulted in significant expense reductions without compromising service or product quality.
  • Controlled inventory by creating Excel spreadsheets for food and beverage, resulting in [Number]% decrease in waste.
  • Hired trained, and developed high-performing teams that positively impacted company results.
  • Generated $[Amount] in additional revenue by growing customer base through outstanding service.
  • Increased employee engagement by fostering a positive work environment through open communication channels and regular performance feedback.
  • Enhanced customer satisfaction with timely resolutions of issues and effective communication strategies.
  • Facilitated process improvements through data analysis, identifying areas for increased efficiency and effectiveness.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Assistant General Manager

Mr.Pizza
04.2017 - 01.2022
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Handled cash accurately and prepared deposits.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Developed and enforced health and safety protocols, significantly reducing workplace accidents.
  • Upgraded technology systems, enhancing overall business efficiency and customer interaction.
  • Trained new staff members, equipping them with skills needed for success in their roles.
  • Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Screen Printer /Pro Shop Manager

Reflections Caps and Tee's
03.1998 - 07.2018
  • Received and examined work orders to determine printing times, ink and material quantities.
  • Demonstrated adaptability with proficiency in both manual and automatic press operations while maintaining consistent quality across all projects.
  • Increased team productivity with implementation of new scheduling system to manage print jobs more effectively.
  • Customized printing techniques for unique client requests, experimenting with materials and methods to achieve desired outcomes.
  • Increased company''s overall production capacity by staying up-to-date with industry trends and continually researching new techniques and equipment for screen printing.
  • Maintained safe work environment by adhering to industry standards and company safety regulations in handling chemicals and equipment.
  • Contributed to significant increase in repeat business by delivering exceptional quality and customer service.
  • Designed and printed [Number] custom designs.
  • Supported marketing efforts by producing eye-catching samples that showcased range of printing capabilities.
  • Enhanced workshop organization, introducing inventory management system for better tracking of supplies and equipment.
  • Maintained relationships with clients through punctuality and excellent customer service.

Education

No Degree - Business Management

University of Louisiana Monroe
Monroe,La

Skills

  • Operational efficiency
  • Sales support
  • Budget development
  • Operations management
  • Staff training and development
  • Team building
  • New employee hiring
  • Training and mentoring
  • Budget tracking
  • Purchasing and planning
  • Performance tracking
  • Business forecasting
  • Decision-making

Certification

  • Safe Serv Certified Trainer
  • Quality Control Certified, Buffalo Wild Wings -
  • Liquor/Serv and Sell License - [Timeframe]

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant General Manager of Operations

Buffalo Wild Wings
07.2021 - 11.2024

Assistant General Manager

Mr.Pizza
04.2017 - 01.2022

Screen Printer /Pro Shop Manager

Reflections Caps and Tee's
03.1998 - 07.2018

No Degree - Business Management

University of Louisiana Monroe

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Darryl Lawson