Darryl L. Wingate
IT Executive
Sugar Land,USA
Summary
Senior IT Leader with expertise in global technical support and process improvement for Fortune 100 companies. Proven track record in optimizing datacenter operations and infrastructure technologies, focusing on performance metrics and service level agreements. Successfully executed enterprise-wide database refreshes for a Fortune 50 financial institution, enhancing operational efficiency. Skilled in managing multimillion-dollar investment transaction systems and fostering cross-functional collaboration.
Overview
29
29
years of professional experience
Work History
Senior Manager – Infrastructure, Network, Cloud Computing, IT/OT Endpoint
PLAINS ALL AMERICAN PIPELINE
Houston, USA
01.2024 - 11.2025
- Directs and manages all aspects of the Plains Information Systems Network/Voice, Cloud Computing, End Point and IT/OT support and application suite.
- Manages and leads a geographically diverse group of infrastructure, cloud/systems and network engineers (~50 FTEs and consultants), as well as multiple MSPs, responsible for support of the Plains datacenters and networking environments consisting of cloud and on-prem datacenters in the US and Canada.
- Hardware modules consist of Meraki MX firewalls, Meraki MS switches, Meraki MR wireless, Cisco routers and switches, Palo Alto and Fortinet firewall/SASE devices, SD-WANs, as well as infrastructure components in a cloud and on-prem strategy.
- Directly responsible for managing the Plains migration and datacenter decommissioning initiative – that span across six distinct datacenters in the US and Canada.
- Directly responsible for the development and buildout of the Plains Cloud Computing and Cloud Center of Excellence initiatives.
- Provide guidance and leadership in managing the targeted cloud migrations and datacenter decommission initiatives.
- Ensure that targets and projected milestones are accurately monitored and tracked with a focus on on-time deliveries for the quarter.
- Establishing consistent and in-depth review of financial milestones (potential gains or reforecasting) associated with each identified “Project Tower” and overall project health.
- Directly responsible for the development and implementation of the Plains Network Redesign/Next Generation FW initiative - firewalls, SASE and SD-WAN.
- Directly responsible for Vendor Management reviews, as well as evaluating and implementing a Managed Service support model.
- Budget management responsibility of $32MM – managing GA, CAPEX and OPEX.
Enterprise Global Digital Cloud Architect – CX Global IT Operations
CHAMPIONX
Sugar Land, USA
01.2020 - 01.2024
- Directed all aspects of enterprise technology solutions within ChampionX.
- Evaluated existing and new Cloud Computing applications within the enterprise (SaaS, IaaS, AWS, Azure, Hosted, etc.).
- Developed a repeatable cyber security risk assessment process that allowed ChampionX to analyze application integrity.
- Reviewed Critical Technologies LOB risk and controls.
- Built Vendor Management Office in conjunction with Legal and Procurement – developing vendor guidelines for contract review timelines, Vendor SLA requirements, as well as vendor performance evaluations based on specific tiers.
- Project Manager for the replacement of the ChampionX support system (KACE) to FreshService implementation as well as planning, developing and implementing a CMDB platform.
- Directly responsible for leading separation activities that included SAP, Disaster Recovery, and Cloud Computing.
- Responsible for tracking and managing infrastructure platforms globally.
- Led security and cyber security assessment infrastructure architecture for all ChampionX SaaS and Cloud computing global initiatives.
- Chief Disaster Recovery Engineer – responsible for all DR Failover and Tabletop exercises – setting and evaluating RTO, RPO and BCP sequencing.
- Responsible for evaluating and implementing Cloud Computing technologies (Azure, AWS, private cloud, etc.).
Senior IT Manager Business Technology Infrastructure & IT Audit Risk Compliance
DISCOVER FINANCIAL SERVICES
Houston, USA
01.2013 - 01.2019
- Directed all aspects of PULSE Transaction Processing enterprise infrastructure platforms and supporting peripherals, utilizing Archer, ServiceNow, Alert Center, Tivoli and Prognosis.
- Controlled PULSE / DFS Payment Services related audits, risk controls, compliance initiatives (PCI, SSAE18, FFIEC, SOX, SOC), Disaster Recovery and VMO.
- Led staff of onshore and offshore system engineers supporting multiple applications, with total overall budget responsibility of $7MM as well as managing the operational health of the PULSE Connex Switch.
- Installed and upgraded transaction processing platform system code, facilitating an increase in system performance and availability.
- Managed the Vendor Management program for the PULSE LOB - responsible for contract negotiations, reviews, and contract renewals.
- Established SLAs, performance evaluations, as well as RFP/RFI review.
- Developed LEAN initiative, increasing audit engagement efficiency via introducing repeatable evidence naming convention strategy identifying both evidence request and owner.
- Improved evidence accuracy allowing for audit engagements to be finished on time, eliminating potential additional fees due to engagement running past targeted deadline.
- Led cross-functional project team of 10 engineers addressing Tokenization and Encryption audit finding by delivering solutions utilizing Agile and Scrum methodologies, realizing savings of $300K from original budget.
- Demonstrated employee development skills by assisting a vast number of employees with company promotions.
- Collaborated on pre-sales and client site assessments, providing technical leadership and direction for both DFS / PULSE technology infrastructure and Disaster Recovery strategies that resulted in additional revenue streams.
Senior IT Manager Operations - Business Technology Operations / PULSE Command Center
DISCOVER FINANCIAL SERVICES
Houston, USA
01.2010 - 01.2013
- Oversaw day-to-day operational health of PULSE Payment Network transaction processing infrastructure via PULSE Command Center (PCC).
- Controlled $3MM budget responsibilities for 30 engineers, across 5 shifts in support of 24 x 7 operating model.
- Cultivated best practices and employee development by devising skills matrix and installing training program focusing on cross-functional application support.
- Maintained operational efficiency by achieving company SLA of 99.99% performance and availability.
- Reduced incident communications notification to DFS / PULSE executive team from 30 minutes to 5 minutes (depending on severity) by devising standardized communication and client priority process.
- Directed strategic initiative on $1MM PCC redesign project, increasing monitoring capabilities and maximizing remote support reach PCC engineers resulting in more effective DR support model.
- Led cross-functional project team focused on migrating from Service Desk to ServiceNow, improving accuracy of issue / incident management by 25%.
- Led the development of the new CMDB platform as well as establishing capacity thresholds, dependencies, and system reconciliation.
- Spearheaded development of PCC Incident knowledge database capturing prior incidents and remediation tasks, Standard Operating Procedures, and “SWAT team” escalation tree, reducing remediation timeframes by an average of 10 minutes.
- Developed and implemented ServiceNow system support infrastructure.
- Directly developed and managed KPIs and SLAs for the PULSE transaction processing network.
Senior IT Manager - Risk Technology Infrastructure / Release Engineering
JP MORGAN CHASE
Houston, USA
01.2006 - 01.2009
- Managed day-to-day operational health of Investment Bank Credit Risk Infrastructure (CRI).
- Led CRI support organization, consisting of ~ 25 UNIX System Administrators, Sybase and Oracle DBAs, based in Houston and New York, with budget management responsibility of $4MM.
- Controlled all infrastructure-related initiatives, including patching, migrations, upgrades, performance tuning, and contract support renewals.
- Chaired and steered Architecture Review Board (ARB).
- Orchestrated multiple enterprise database (Oracle / Sybase) upgrade projects in support of Investment Bank’s CRI and NA Risk Technology lines of business, achieving $3MM cost containment eliminating additional maintenance fees due to unsupported versions.
- Constructed automated deployment build and release solution in support of (CRI) application releases, employing Maven, Solaris, Oracle, and Continuum, increasing productivity by reducing build and deployment times by 7:1 margin through fewer man hours and improved deployments cycles.
- Led and collaborated on the implementation of JPMorgan - Bear Stearns initial merged test environments, increasing application deployment cycles.
- Maximized resources and support capabilities by executing “Follow the Sun” global support model, with 16 support engineers based in India, London, New York, and Houston.
- Provided expertise, creating all organizational SLA guidelines, NOC monitoring station, as well as devising severity level problem resolution notifications and remediation time goals.
Senior IT Application Service Delivery Manager - North America Interest Rates Markets
JP MORGAN CHASE
Houston, USA
01.2003 - 01.2006
- Directed day-to-day health and operational support North American Interest Rates Markets (NAIRM trading applications infrastructure which consisted of Citrix client front end, Solaris, and Sybase backend database servers (roughly 150 - 200 servers), in support of municipals bonds, government bonds, and mortgage-backed securities.
- Led team of application engineers (SAs and DBAs) based in Houston and New York. $4MM.
- Managed and controlled all infrastructure components through a CMDB that managed and tracked the entire NAIRM infrastructure.
- Administrated several large infrastructure initiatives, including Solaris 8 and Sybase 12.5 upgrades for entire application suite, as well as Sun 15K server upgrades, increasing system availability by 15%.
- Directed Control Self-Assessment (CSA) remediation program for NAIRM line of business, completing 98% of all remediation items.
- Streamlined operations, coordinating change control management, progress reporting, risks and issues management, as well as quality management throughout entire NAIRM Software Development Life Cycle (SDLC).
- Designed access management process for infrastructure projects and application initiatives, allowing for seamless access to test environments infrastructure project initiatives, increasing release activities by 10% year over year.
Senior IT Manager - Continuous Operations and Performance Support
BANK OF AMERICA
Charlotte, USA
01.1997 - 01.1999
- Directly developed, implemented, and managed an enterprise support organization in support of the General Bank System Support environment, which supports over 250 million calls annually with sites Tampa, Richmond, Wichita, Jacksonville, Atlanta, Charlotte as well as the NationsBank.Com web site via a 24x7 support model.
- Developed and implemented all SLA and Call Center metrics - Average Speed to Answer (ASA), Average Handle Time (AHT), and After Call Wait (ACW).
- Developed an onboarding methodology (RTR – Recruit Train and Retain) that decreased the staff on-boarding process from 12 weeks to 5 weeks.
- Management and budget responsibility for ~70 L2, L3 and Program Managers as well as ~ 600 system support representatives.
- Directly responsible for the management of a $6MM Capital and Expense Budget.
Education
Bachelor of Science (BS) - Computer Science / Math
Texas Southern University
Houston, TXSkills
- Datacenter Management
- Incident Management
- Change Management
- Performance Optimization
- Audit Risk and Compliance
- Organizational Leadership
- Strategic Leadership
- Continuous Improvement
- Leadership
- Team Building
- Project Management
- Networking
- Cloud Computing
- ITIL Certified Engineer
Timeline
Senior Manager – Infrastructure, Network, Cloud Computing, IT/OT Endpoint
PLAINS ALL AMERICAN PIPELINE
01.2024 - 11.2025
Enterprise Global Digital Cloud Architect – CX Global IT Operations
CHAMPIONX
01.2020 - 01.2024
Senior IT Manager Business Technology Infrastructure & IT Audit Risk Compliance
DISCOVER FINANCIAL SERVICES
01.2013 - 01.2019
Senior IT Manager Operations - Business Technology Operations / PULSE Command Center
DISCOVER FINANCIAL SERVICES
01.2010 - 01.2013
Senior IT Manager - Risk Technology Infrastructure / Release Engineering
JP MORGAN CHASE
01.2006 - 01.2009
Senior IT Application Service Delivery Manager - North America Interest Rates Markets
JP MORGAN CHASE
01.2003 - 01.2006
Senior IT Manager - Continuous Operations and Performance Support
BANK OF AMERICA
01.1997 - 01.1999
Bachelor of Science (BS) - Computer Science / Math
Texas Southern University