Darryl Malone
General Laborer
Louisville
Summary
General laborer with 8 years of experience across multiple environments, excelling in project management and electronic filing systems. Demonstrated ability in communication and team leadership, with a focus on innovation and effective problem-solving. Aims to enhance operational efficiency while promoting a collaborative workplace.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
AIRCRAFT CLEANER
Air to ground
04.2023 - Current
- deliver aircraft cleanliness improving passenger satisfaction and safety
- overcome cleaning obstacles promptly minimizing flight delays
- Manage specialized equipment to improve efficiency of cleaning operations.
- Arrange meals for pilots aiding in pre-flight logistics.
- Ensured aircraft readiness by working cohesively with various teams. Encouraged open communication among crew members to maintain a positive work atmosphere.
- Enhanced operational efficiency by introducing cutting-edge cleaning methods. Rapidly adapted to updated safety protocols and emerging cleaning technologies in aviation.
General Laborer
TNT
02.2025 - 09.2025
- Answered customer questions on pricing, products, procedures, and materials used.
- Followed safety protocols to prevent accidents and injuries.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
CERTIFIED PHARMACY TECHNICIAN
Chewy.com
06.2022 - 03.2023
- Accurately compounded medications, ensuring patient safety and quality control.
- Assisted customers with orders, enhancing service satisfaction and problem resolution.
- Counseled on medication use and side effects, improving patient outcomes.
- Utilized automated systems for medication dispensing, boosting efficiency.
- Executed pharmacy operations with precision, maintaining high service standards.
- Provided empathetic customer support, resolving inquiries and guiding clients through order placement, system navigation, and product location.
SHIFT SUPERVISOR
White Castle
10.2021 - 06.2022
- Directed team training focused on skill enhancement and performance target achievement.
- Handled customer inquiries while securing satisfaction and loyalty.
- managed shift operations maximizing resource efficiency and profitability.
- Enhanced team performance and customer satisfaction through optimized shift operations. Drove profitability and streamlined business operations by implementing effective resource management practices.
ADMINISTRATIVE ASSISTANT
UPS Customer Center
07.2021 - 10.2021
- Managed order processing effectively, securing timely delivery and compliance with service standards.
- negotiated supplier contracts reducing office supply expenditures and services.
- optimized project delivery in alignment with organizational aims.
- Refined databases for performance tracking, bolstering data precision
- Aided leaders in managing budgets and arranging schedules, optimizing efficiency.
- Refined order processing system, significantly increasing accuracy and reducing processing times. Established data-driven performance metrics to enable data-informed decision-making.
CUSTOMER SERVICE REPRESENTATIVE
Molina Healthcare
02.2020 - 07.2021
- Directed and maintained customer databases guaranteeing accurate data processing.
- Coached new staff on operational procedures, improving team efficiency.
- Managed customer inquiries efficiently, elevating satisfaction levels.
- Managed complaints compassionately, enhancing overall customer satisfaction
- Revamped customer data management by creating and refining databases, improving operational efficiency and data accuracy for enhanced service delivery.
- Elevated customer satisfaction through prompt resolution of health insurance inquiries.
- Coached junior consultants, imparting critical knowledge gained from years of expertise in health insurance consulting.
- Facilitated continuous assistance for clients adjusting to life changes affecting health insurance requirements including marriage, divorce, or retirement transitions.
- Elevated client retention rates through tailored health insurance consultations and individualized plan development.
SHIFT MANAGER
Dairy Queen Grill & Chill
09.2017 - 02.2020
- Coached and supported staff, improving skills and increasing overall team performance.
- Managed customer concerns, enhancing loyalty and driving repeat business.
- Facilitated efficient operations amid busy times, demonstrating a strong role model
- Formulated effective scheduling strategies securing optimal staffing during peak hours.
- Refined staff schedules, boosting coverage during peak hours and minimizing labor costs without compromising service quality.
Education
No Degree - COMPUTER AND INFORMATION SYSTEMS SECURITY
Indiana Wesleyan University
Marion, INHIGH SCHOOL DIPLOMA - undefined
Doss High School
Louisville, KY05.2020
Skills
Financial management system
Disaster recovery planning
Audio-Visual presentation
Account relationship management
Document management system
Employee time tracking
Documentation preparation
Client engagement strategies
effective listening
Verbal communication
Professional development
Program management
dispute resolution
scheduling efficiency
Certification
CPHT - CERTIFIED PHARMACY TECHNICIAN
Timeline
General Laborer
TNT
02.2025 - 09.2025
AIRCRAFT CLEANER
Air to ground
04.2023 - Current
CERTIFIED PHARMACY TECHNICIAN
Chewy.com
06.2022 - 03.2023
SHIFT SUPERVISOR
White Castle
10.2021 - 06.2022
ADMINISTRATIVE ASSISTANT
UPS Customer Center
07.2021 - 10.2021
CUSTOMER SERVICE REPRESENTATIVE
Molina Healthcare
02.2020 - 07.2021
SHIFT MANAGER
Dairy Queen Grill & Chill
09.2017 - 02.2020
HIGH SCHOOL DIPLOMA - undefined
Doss High School
No Degree - COMPUTER AND INFORMATION SYSTEMS SECURITY
Indiana Wesleyan University