Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiara McGee

Wesson,MS

Summary

Dynamic professional with a proven track record at Wigs Beauty Plus, excelling in customer service and administrative support. Recognized for enhancing customer satisfaction through effective problem-solving and relationship building. A fast learner with strong attention to detail, adept at managing workloads and fostering teamwork to drive operational success.

Overview

7
7
years of professional experience

Work History

Assistant

Wigs Beauty Plus
03.2018 - 05.2024
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
  • Strengthened supplier relationships by negotiating favorable terms and managing contracts efficiently.
  • Facilitated onboarding process for new hires, accelerating their integration into team.
  • Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Customer Service Representative

Wigs Beauty Plus
03.2018 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

CNA

At Home Care
04.2017 - 03.2018
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.

Education

Degree - General

Loyd Star
Loyd Star Ms
05.2010

Skills

  • Fast learner
  • Time management
  • Computer skills
  • Attention to detail
  • Team collaboration
  • Verbal and written communication
  • Relationship building
  • Problem-solving
  • Workload management
  • Support services
  • File and record keeping
  • Administrative duties
  • Basic mathematics
  • Inventory management

Timeline

Assistant

Wigs Beauty Plus
03.2018 - 05.2024

Customer Service Representative

Wigs Beauty Plus
03.2018 - 05.2024

CNA

At Home Care
04.2017 - 03.2018

Degree - General

Loyd Star

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