Darryl Mickens
North Las Vegas
Summary
Dynamic IT Specialist with a proven track record in the US Army, recognized for exceptional analytical thinking and effective communication, successfully troubleshooting user issues and maintaining operational integrity. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results.
Well-qualified Brand Ambassador familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Brand Ambassador & Event Staff
BeyondSite, ATN Event Staffing & Big Orange Productions
02.2025 - Current
- Developed brand awareness through engaging product demonstrations at various events.
- Collaborated with event teams to enhance customer experiences and drive brand loyalty.
- Trained new ambassadors on effective promotional techniques and brand messaging.
- Analyzed consumer feedback to refine marketing strategies and improve event execution.
IT Specialist
US Army
08.2019 - 01.2025
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored systems in operation and input commands to troubleshoot areas.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed, configured and maintained computer systems and network connections.
Cable Installation Technician
IES Communications
04.2018 - 11.2018
- Repaired and updated equipment to conform to company-wide standards.
- Demonstrated equipment capabilities to customer and responded to questions and complaints.
- Assembled communication equipment such as wiring, switching equipment, and power apparatus.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
Education
High School Diploma -
North Cobb High School
Kennesaw, GAGraduate Certificate - Business Administration
Job Corp Vocational School
Reno, NV09-2019
Skills
- Adaptability
- Information security
- Customer engagement
- Effective communicator
- Analytical thinking
- Team collaboration
- Time management
- Equipment preventive maintenance
Timeline
Brand Ambassador & Event Staff
BeyondSite, ATN Event Staffing & Big Orange Productions
02.2025 - Current
IT Specialist
US Army
08.2019 - 01.2025
Cable Installation Technician
IES Communications
04.2018 - 11.2018
Graduate Certificate - Business Administration
Job Corp Vocational School
High School Diploma -
North Cobb High School