Summary
Overview
Work History
Education
Skills
Timeline
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Darryl Parks

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

8
8
years of professional experience

Work History

Team Lead, Contact Center

JND Legal Administration
04.2018 - Current
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
  • Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Trained new team members by relaying information on company procedures and safety requirements.

Partner Support Associate

ABC Legal Administration
07.2017 - 03.2019
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
  • Spearheaded the creation of an organizational knowledge base to share critical information among key stakeholders and prevent team siloing.

Library Technician (Temporary)

The Northwest School
08.2015 - 12.2015
  • Enhanced library user experience by providing efficient customer service and assistance with various resources.
  • Streamlined book circulation process by maintaining an organized and accurate database of materials.
  • Assisted patrons in locating materials, enabling them to conduct research more effectively.
  • Collaborated with librarians to develop informative and engaging displays to promote library resources.
  • Supported community outreach initiatives by participating in local events promoting literacy and education.

Education

Master of Science - Library And Information Studies

University of North Carolina At Greensboro
Greensboro, NC

Bachelor of Arts - History

University of North Carolina At Greensboro
Greensboro, NC

Skills

  • Schedule Management
  • Performance Monitoring
  • Production Monitoring
  • Complaint Resolution
  • Key Performance Indicators
  • Industry knowledge
  • Active listening
  • Effective communication
  • Relationship building
  • Problem solving

Timeline

Team Lead, Contact Center

JND Legal Administration
04.2018 - Current

Partner Support Associate

ABC Legal Administration
07.2017 - 03.2019

Library Technician (Temporary)

The Northwest School
08.2015 - 12.2015

Master of Science - Library And Information Studies

University of North Carolina At Greensboro

Bachelor of Arts - History

University of North Carolina At Greensboro

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Darryl Parks