DARRYL REDMAN
Columbus,OH
Summary
To obtain a position within the community that is focused on teamwork, a professional working environment, encourages job advancement, while allowing me to utilize the skills I have developed through my education and work experience.
Overview
8
8
years of professional experience
Work History
Financial Relationship Banker
Huntington National Bank
01.2024 - Current
- Enhanced customer satisfaction by resolving concerns swiftly and professionally.
- Provided customized banking services, improving customer relationships.
- Continued education in banking products and market movements for optimized client guidance.
- Enhanced customer success by recommending specific financial solutions.
- Focused on diverse lending products, including unsecured lines of credit, home equity, and debt consolidation loans.
- Enhanced productivity and met sales goals by collaborating with branch staff.
Member Service Representative
KEMBA Financial Credit Union
01.2023 - 11.2023
- Delivered exceptional customer service in various interactions.
- Earned recognition as the leading banker in mortgage referrals within the district.
- Delivered exceptional support to numerous customers each day, prioritizing positive
- Maintained extensive knowledge of product and service information for accurate customer assistance.
- Enhanced customer investments through cross-selling of bank services and products
- Enhanced client engagement through problem resolution.
Wireless Solution Specialist
T Mobile
01.2020 - 05.2023
- Transforming customers' interactions by equipping them with advanced devices.
- Built strong, lasting connections with customers.
- Managed customer complaints effectively, improving overall satisfaction metrics.
- Completed comprehensive diagnostic evaluations and troubleshooting.
- Collaborated with team members to implement productivity-boosting strategies.
Operations/Retail Store Manager
Amongst Peers
10.2020 - 01.2021
- Supervised systems, identifying areas to enhance.
- Evaluates risk factors to implement effective strategic plans.
- Oversees daily operations department, coordinating responsibilities among vendors, risk management, and sales teams.
- Provided direct support to customers, evaluating needs.
- Enhanced visual appeal of store through targeted merchandising.
- Managed staff performance, addressed inefficiencies, increased overall productivity.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Drove success by inspiring team members and marketing focus products.
- Trained team members in successful strategies to meet operational and sales targets.
Social Media Marketing Director
Madison USA
05.2017 - 12.2020
- Cultivated brand presence via strategic social media engagement.
- Recognized key customers, established specific objectives, formulated a compelling content plan to attract them.
- Facilitated communication between customers and company through active participation.
- Supervised development of advertising resources.
- Developed and executed social media strategies to enhance brand engagement.
- Conducted market research to identify new opportunities and target markets.
- Coordinated with design and media teams to develop high-quality creative assets.
- Executed successful digital marketing campaigns, resulting in increased website traffic.
- Managed team of marketing experts, providing guidance to enhance skill sets.
- Designed impactful presentations, detailed reports, and informative data sheets.
Education
Strategic Communications
The Ohio State University
Columbus, OhHamilton Township High School
Columbus, OH2014
Skills
- MANAGERIAL BACKGROUND
- TEAM LEADERSHIP
- MARKETING
- SOCIAL MEDIA
- Service Upselling
- Customer Support
- Account Management
- Sales Strategy
- Quality Control
- De-Escalation Techniques
- Direct Sales
- Promotional Support
- Strategic Sales Knowledge
- Employee Coaching
- Calm Under Pressure
- Customer Relationship Management (CRM)
Accomplishments
- Ranked #1 Sales Lead in The Midwest for 2021-2022.
- Huntington Future Leaders Program
- Top 5 in NE District in production Q1 FRB
Education
The Ohio State University — 2014- Current
Strategic Communications
Hamilton Township High School — 2014
High School Diploma
Timeline
Financial Relationship Banker
Huntington National Bank
01.2024 - Current
Member Service Representative
KEMBA Financial Credit Union
01.2023 - 11.2023
Operations/Retail Store Manager
Amongst Peers
10.2020 - 01.2021
Wireless Solution Specialist
T Mobile
01.2020 - 05.2023
Social Media Marketing Director
Madison USA
05.2017 - 12.2020
Strategic Communications
The Ohio State University
Hamilton Township High School
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