Ebony Stokley
Pine City,MN
Summary
Proficient and caring team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
21
21
years of professional experience
Work History
Cosmetologist
Great Clips
Pine City, MN
06.2012 - Current
- Maintained client treatment records and designed long-term care programs for return customers.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
Nursing Assistant/ Trained Medication Assistant
Waverly Gardens
North Oaks , MN
04.2003 - 06.2011
- Took and monitored vital signs, administered medications and managed patient behavior.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Delivered compassionate care and clear communication in handling issues of death and dying.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
Administering Medication
Saint Paul College - A Community And Technical College
Saint Paul, MN2013
Cosmetology
Minnesota School of Cosmetology,
Woodbury, MN03.2011
Massage Therapy
Minnesota School of Business
Oakdale, MN2001
Skills
- Direct Patient Care
- Documenting behaviors
- Companionship and emotional support
- Dementia and Alzheimer's knowledge
- Behavioral Health
- Dependable and Responsible
- Medication Administration
- Compassionate
Timeline
Cosmetologist
Great Clips
06.2012 - Current
Nursing Assistant/ Trained Medication Assistant
Waverly Gardens
04.2003 - 06.2011
Administering Medication
Saint Paul College - A Community And Technical College
Cosmetology
Minnesota School of Cosmetology,
Massage Therapy
Minnesota School of Business