Darryl Shepherd
Saint Cloud,FL
Summary
Multi-talented Platform Director consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Experienced General Manager with over 30 years of experience in the Automotive Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Customer-oriented General Manager with 30 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
34
34
years of professional experience
1
1
Certification
Work History
General Manager
Berkshire Hathaway Orlando Volkswagen South
2020.08 - 2023.08
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager
Hennessey Ford Lincoln
2019.08 - 2020.07
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performanceresults.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Platform Director
Greenway Automotive
2016.03 - 2019.07
- Worked with General Managers to resolve fixed, sales, & service problems, improve operations and provide exceptional customer service.
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Worked with all customers to understand requirements and provide exceptional customer service.
- Prepared relevant SRM documents in conformance with Safety Management System (SMS) order.
- Developed team communications and information for asset meetings.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
General Manager
Sonic Automotive Inc.
2008.08 - 2016.03
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Identified and capitalized on community business opportunities with effective networking.
- Held weekly meetings with All Department Heads s to identify techniques to overcome sales obstacles.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Trained, coached and mentored staff to ensure smooth adoption of new Playbook program.
- Supported regulatory compliance by overseeing all audits to verify protocol adherence.
- Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Assessed financial statements and Profitability reports to evaluate return on sales performance, develop targeted improvements and implement changes resulting in 170% net profit improvement.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Worked with support teams to resolve issues with product, service or accounting areas.
- Supported regulatory compliance by overseeing all audits to verify protocol adherence.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
General Manager
AutoNation Toyota Winter Park & Jeep Chrysler Casselberry
2001.08 - 2008.01
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Devised and deployed successful marketing strategies, dramatically boosting store ranking.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Directed work of Managers and Sales teams to deliver exceptional client experiences.
- Worked with support teams to resolve issues with product, service or accounting areas.
- Maintained organized, safe and clean Sales/Service/Parts/Lounge facility to keep productivity high and maximize customer satisfaction.
- Supported regulatory compliance by overseeing all audits to verify protocol adherence.
- Developed effective business plans to align strategic decisions with long-term objectives.
General Sales Manager
Bill Heard Chevrolet
1999.03 - 2001.07
- Upheld all company policies and implemented standards in fair manner.
- Maintained extensive knowledge of company products and services.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Collaborated with media representatives to optimize coverage of special events.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Tracked sales data to assess trends and make proactive strategy changes.
Sales Representative To General Sales Manager
Cory Fairbanks/Performance Mazda
1989.10 - 1999.03
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Education
Associate of Arts - Fire Science
Alabama State Fire College
Tuscaloosa, AL1986-06
Skills
- P>Effective managerial techniques
- P>Managerial experience
- P>Certified Retail Manager
- P>Managerial Accounting
- P>Diverse broadcasting platforms
- P>Developing managers
- P>Elevated work platform set up
- P>Excellent managerial techniques
- P>Mobile platform experience
- P>Managerial skills
- P>Multi-platform planning
- P>Accomplished manager
- P>Marketing automation platforms
- P>Organized managerial style
- P>Managerial finance
- Loss Prevention
- Account Management
Accomplishments
- 2007 Tim Pring Award Winner General Manager of the Year
- 2005 Southeast Toyota Dealer of the Year
Software
ADP, UCS, E Lead, Vin Solutions, Auto Exchange, V Auto, Dealer Socket, & Stock Wave
Certification
Excel & Word
Timeline
General Manager
Berkshire Hathaway Orlando Volkswagen South
2020.08 - 2023.08
General Manager
Hennessey Ford Lincoln
2019.08 - 2020.07
Platform Director
Greenway Automotive
2016.03 - 2019.07
General Manager
Sonic Automotive Inc.
2008.08 - 2016.03
General Manager
AutoNation Toyota Winter Park & Jeep Chrysler Casselberry
2001.08 - 2008.01
General Sales Manager
Bill Heard Chevrolet
1999.03 - 2001.07
Sales Representative To General Sales Manager
Cory Fairbanks/Performance Mazda
1989.10 - 1999.03
Associate of Arts - Fire Science
Alabama State Fire College
Excel & Word
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