Darryl Strong
Chicago,Illinois
Summary
Driven trained in all aspects of insurance billing, claims and collections. Employs high-level negotiation skills in resolving claims to the satisfaction of all involved parties. Analytical thinker and innovative problem solver. Talented Claims Adjuster emphasizing effective time management, cost control and mediation. Self-motivated and customer focused. Seasoned Insurance Collector excels at working with individuals from diverse cultural and socioeconomic backgrounds. Personable and resolution focused. Effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls or in person.
Overview
28
28
years of professional experience
Work History
Referral
Specialist, Anthem Insurance
12.2021 - Current
- Conferred with subordinate managers each day to assess needs and optimize activities
- Trained, mentored, and supported high- performing team, providing regular performance review, feedback and coaching in deficient areas
- Assessed upcoming projects to forecast projected resource requirements
- Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives
- Assisted in refining procedures, defining best practices, and correcting reported audit issues
- Managed day-to-day operations, including supervision and assignment delegation for - member team
- Improved morale and management communication by creating employee recognition and rewards practices
Customer Service
Stericycle
02.2021 - 12.2021
- Protected company reputation and built loyal client base by working relentlessly to resolve billing and scheduling issues/problems and improve customer satisfaction
- Supported in operational improvements and resolution of problems to deliver top-notch customer service
- Compiled data for reports to disseminate to staff members, and management team
- Led team in delivery of project requiring close cooperation among members to share information and develop solutions to meet broad array of
- Oversaw various projects from conceptualization to completion
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Proactively identified and solved complex problems impacting operations management and business direction
Customer Service Manager/Operation Manager
Answer Service One/CCSP
07.2017 - 02.2021
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Supported in operational improvements and resolution of problems to deliver top-notch customer service
- Compiled data for reports to disseminate to staff members, and management team
- Led team in delivery of project requiring close cooperation among members to share information and develop solutions to meet broad array of
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Proactively identified and solved complex problems impacting operations management and business direction
Operations Manager
TAS
06.2015 - 07.2017
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives
- Conferred with subordinate managers each day to assess needs and optimize activities
- Trained, mentored, and supported high- performing team, providing regular performance review, feedback and coaching in deficient areas
- Assessed upcoming projects to forecast projected resource requirements
- Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives
- Assisted in refining procedures, defining best practices and correcting reported audit issues
- Managed day-to-day operations, including supervision and assignment delegation for - member team
- Improved morale and management communication by creating employee recognition and rewards practices
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Developed and led quality management systems, standards, and compliance, including SOPs, good [ best practices, lean improvement programs, and enforcement of company and regulatory requirements
Operation Manager
10.2010 - 06.2015
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Supported in operational improvements and resolution of problems to deliver top-notch customer service
- Compiled data for reports to disseminate to staff members, and management team
- Led team in delivery of project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables
- Oversaw various projects from conceptualization to completion
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Proactively identified and solved complex problems impacting operations management and business direction
Claims Adjuster/LTD SPECIALIST
CICA/ACE LTD
03.1995 - 10.2010
- Contacted injured parties and legal representatives to negotiate final settlements for claims
- Conducted interviews, gathered detailed information and completed field investigations
- Complied with company and insurance client's guidelines in claims processes, estimate writing and the closing of claims
- Obtained all necessary information to complete proper evaluation of injury claims
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures Obtained relevant evidence and information regarding suspicious claims
- Reduced loss ratios through fair and prompt processing of claims
- Identified and collected evidence and determined value to specific claim to properly assess conditions
- Completed required investigations on referred files in timely manner
Education
No Degree - Business Administration, MEDICAL TRANSCRIPTION
MSTA BUSINESS COLLEGE
Chicago, IL05.1986
High School Diploma -
Industrial Skill Center
Chicago, IL03.1983
Skills
- Medical claims
- Insurance fraud
- Expertise
- Decisive
- Team player
- DSP experience
- Claims file
- Management processes
- Strong interpersonal communication skills
- Interviewing
- Techniques
- Self-directed
Timeline
Referral
Specialist, Anthem Insurance
12.2021 - Current
Customer Service
Stericycle
02.2021 - 12.2021
Customer Service Manager/Operation Manager
Answer Service One/CCSP
07.2017 - 02.2021
Operations Manager
TAS
06.2015 - 07.2017
Operation Manager
10.2010 - 06.2015
Claims Adjuster/LTD SPECIALIST
CICA/ACE LTD
03.1995 - 10.2010
No Degree - Business Administration, MEDICAL TRANSCRIPTION
MSTA BUSINESS COLLEGE
High School Diploma -
Industrial Skill Center
Similar Profiles
Kathleen WattsKathleen Watts
Utilization Management Nurse at Anthem Insurance CompanyUtilization Management Nurse at Anthem Insurance Company
Sheri DupontSheri Dupont
CSA/Family Advocate at Anthem Insurance CompanyCSA/Family Advocate at Anthem Insurance Company
Veronica CramptonVeronica Crampton
Quality Management Reviewer at Anthem Life & Disability Operations at The Standard Insurance CompanyQuality Management Reviewer at Anthem Life & Disability Operations at The Standard Insurance Company
Dean KhayalDean Khayal
CRM Specialist & Data Analyst at SKN PremiumCRM Specialist & Data Analyst at SKN Premium
Geoffery HeaneyGeoffery Heaney
Veterinary Assistant at Veterinary Emergency GroupVeterinary Assistant at Veterinary Emergency Group