Darryl Thompson
Layton,UT
Summary
Dedicated Customer Service. Committed to maintaining professional relationships. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Customer Service Representative
GoHealth
02.2021 - 01.2023
- Improved customer satisfaction by efficiently addressing and resolving issues in timely manner.
- Promoted positive company image by consistently delivering exceptional service experiences that fostered long-term customer loyalty.
- Maintained strict compliance with industry regulations, company policies, and ethical guidelines in all aspects of customer service delivery.
- Enhanced client relationships by providing personalized service and attention to detail.
Medicare Customer Service Representative
E-Telequote
07.2019 - 01.2021
- Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Managed high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
- Educated customers on preventative care measures, promoting overall health and wellness among beneficiaries.
Insurance Customer Service Representativ
Clearlink Insurance
08.2018 - 06.2019
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Participated in ongoing training sessions to remain current on industry developments and improve overall job performance.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
Property and Casualty Insurance Agent
Aaa Ncnu
08.2014 - 06.2018
- Maintained high client retention rates with regular follow-ups, personalized attention, and prompt resolution of issues.
- Provided expert advice on property and casualty insurance options, ensuring clients were well-informed to make educated decisions.
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
Education
High School Diploma -
Clearfield High School
Clearfield, UTSkills
- Customer Service
- Active Listening
- Conflict Resolution
- Professional telephone demeanor
- Call Management
- Customer Relationship Management (CRM)
- Product and service solutions
- CRM Software
- Microsoft Office Suite
- Problem Resolution
- Customer Relations
- Client Education
Certification
- Licensed Property and Casualty - Feb 2015 - 2025
- Licensed Health and Accident - Aug 2018 - 2025
Timeline
Licensed Customer Service Representative
GoHealth
02.2021 - 01.2023
Medicare Customer Service Representative
E-Telequote
07.2019 - 01.2021
Insurance Customer Service Representativ
Clearlink Insurance
08.2018 - 06.2019
Property and Casualty Insurance Agent
Aaa Ncnu
08.2014 - 06.2018
High School Diploma -
Clearfield High School