Darryl Thompson

Customer-focused professional recognized for employing diplomatic communication skills in building highly productive relationships with clients, upper management, and the community. Excels at problem-solving and quickly neutralizing issues while remaining rational and supportive. Provides effective leadership and talent for building a collaborative and engaged work culture. Skillfully manages projects that deliver on time, under budget, and exceed expectations. Passionate about delivering superb customer service and satisfaction. Brings 30 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs, and improvements.

• Successfully designed and implemented a complex diverted water workflow for Georgia Tech University resulting in more accurate tracking of the complex tracking system.
• Designed and facilitated onsite training for Northern Arizona University.
• Develop a new online employee training for existing clients to onboard new users of EnergyCAP.
• Achieved implementation of a complex chargebacks process, generated a new Power BI report, and created a knowledge transfer document for University of Arkansas using EnergyCAP.
• Supervised team of 5 developers to maintain applications for Penn State World Campus clients.
• Managed a team of 3 project managers as a project lead for Estes Express.

• Project Manager, EnergyCAP, Inc., Boalsburg, PA, 01/01/19, Present, Collaborate with the customer to identify the keys to success for all assigned projects., Manage projects totaling $818,400., Ensure that clients maximize the value of EnergyCAP using project management and relationship management skills., Provide onsite and online training to customers., University of Arkansas, Baptist Health South Florida, St. Jude Children’s Research Hospital, Miami-Dade County Public Schools, City of Cincinnati, Wilsonart, Sam Houston State University, Missouri State University
• Customer Success Manager / Customer Project Engineer, EnergyCAP, Inc., State College, PA, 01/01/15, 12/31/19, Develop and nurture relationships with clients while delivering project management for company’s energy management and accounting software products., Provide customer training and technical support., Leverage skills in project and relationship management to ensure customers realize the value of EnergyCAP products.
• Implementation Solutions Project Manager, EnergyCAP, Inc., State College, PA, 01/01/11, 12/31/14, Served on team of project managers and project engineers to assist clients with software implementation., Provided training and implementation of product for Detroit Public Schools.
• Multimedia Specialist (Software Project Manager), Pennsylvania State University, State College, PA, 01/01/09, 12/31/10, Collaborated with the Software Development Manager and Outreach Technology Services unit to design or redesign existing and new software applications., Managed the JIRA issue management system.
• Application Project Manager, Estes Express Lines, Richmond, VA, 01/01/06, 12/31/09, Guided full scope of application projects in collaboration with business analysts, executives, and team members., Led implementation of specialized payroll for Home Depot account drivers.
• Associate Engineer, Wyeth Consumer Healthcare, Richmond, VA, 01/01/00, 12/31/05
• Programmer Analyst, Heilig-Meyers Furniture, Richmond, VA, 01/01/97, 12/31/00

• Project Planning & Scheduling
• Manual-to-Automated Systems Transitions
• Project Lifecycle Management
• Problem Solving
• Risk Management
• Risk Mitigation
• Change Management
• Team Building & Leadership
• Enterprise-Wide Systems Implementation
• Client Training
• Organizational Management
• Software as a Service (SaaS)
• Account Management
• Churn Management

• Essentials of Project Management, Penn State University (2009)
• Mastering Supervision, Penn State University (2010)
• Mastery of EnergyCAP, EnergyCAP, LLC (2018)