Use of MS Word, Excel, Outlook and Teams
DARRYL VAUGHAN
Allen,TX
Summary
Self-driven professional with knowledge and experience in loss mitigation, asset protection, risk assessment, developing payment arrangements, effective negotiations, buying and underwriting loans, and collaboration with appropriate staff. 20+ years of experience in auto loan collections, accounts receivable, multiple account management, and compliance within the boundaries of creditor and debtor standards, laws & regulations.
Overview
26
26
years of professional experience
Work History
Account Specialist - Loss Mitigation
Dovenmuehle Mortgage
09.2021 - Current
- Build customer relationships as a source for establishing payment arrangements, negotiating options, and diplomatically resolving conflicts or issues; serve as a cross-functional team leader, mentor, and guide to associates based on industry experience and ability to communicate effectively with customers and internal staff.
Collections Specialist II
JP Morgan Chase
07.2022 - 03.2024
- Remotely respond handle/respond to call escalations from collection representatives, call solutions vet customer for balance liquidation program’s settlements and credit counseling options and explain benefits to each program.
Collections Specialist II
Nationwide Acceptance
12.2016 - 08.2021
- Inbound/Outbound call center providing diplomatic problem solving, options and solutions for up to 180 accounts daily to avoid loan delinquency; assisted customers in maintaining a good credit record; maintained strong relations between car buyers and dealers; worked with associates in lending, underwriting and collections; improved account retention.
Account Manager
Security Auto Loans
09.2015 - 12.2016
- Managed multiple accounts and responsibilities including taking payments, setting arrangements, due date changes, deferments, and skip tracing; increased revenue flow and reduced outstanding debt.
Senior Account Manager
iQor Holdings
08.2014 - 09.2015
- Inbound/outbound call center, Department of Education Collections / Wage Assignments; represented benefits of all programs, made payment arrangements, took payments, and provided exceptional customer service.
Account Manager - Student Loans
National Recoveries, Inc.
05.2013 - 08.2014
- Team Lead, supervised and supported team of 6; inbound/outbound call center, Department of Education Remedies for Federal Student Loans; took payments while providing issue resolution and customer service excellence; presented benefits of all programs to each borrower.
Account Manager
Universal Acceptance Corp
06.2012 - 04.2013
- Managed a portfolio of accounts in the Minnesota market at this inbound/outbound call center; assisted customers with optimal payment arrangements; took payments and assisted with warranty concerns.
Medical Collector
AIH Receivables Management Services
02.2009 - 04.2012
- Responsible for inbound/outbound calls, collection of delinquent Medical debt; resolved medical account balances; performed skip tracing and customer service; ensured compliance with HIPAA and FDCPA.
Collections Specialist
Focus Receivable Management
10.2007 - 11.2009
- Responsible for collecting on delinquent auto loans; provided customer service excellence; performed skip tracing, FDCPA Certified; worked on auto dialer system; performed daily collection on deficiency balance; assisted with daily collections for Ford Motor Company accounts.
Collections Representative
Van Ru Credit Corp
05.2005 - 10.2007
- Successfully resolved past due accounts; assisted clients in paying off their debts; prepared accounts for litigation.
Collections Representative
Premier Auto Finance (AON Corp)
02.1999 - 05.2005
- Team Lead, supervised and supported team; took calls from debtors; assisted with auto loan and payment plans; created budget sheet to assist customers; prepared auto accounts for repossession; extensive skip tracing; communicated with field agents and repossession agents for updates; managed daily queue of 100 accounts.
Education
Skills
- Cross-functional team leadership
- Supervise, mentor and support staff
- Facilitate daily strategy meetings
- Customer relations development
- Consistently meet productivity goals
- Proven record for funds recovery
- Negotiate viable payment options
- Establish and follow up on timelines
- Review client’s credit worthiness
- Go-to person for problem solving
- Provide diplomatic conflict resolution
- Skilled in skip tracing/collections
- Customer Engagement
- Due diligence
- Terms negotiation
Values
- Accountability
- Reliability
- Persistence
- Follow up
- Critical thinking
- Team unity
- Respect for others’ skill sets
Software
Timeline
Collections Specialist II
JP Morgan Chase
07.2022 - 03.2024
Account Specialist - Loss Mitigation
Dovenmuehle Mortgage
09.2021 - Current
Collections Specialist II
Nationwide Acceptance
12.2016 - 08.2021
Account Manager
Security Auto Loans
09.2015 - 12.2016
Senior Account Manager
iQor Holdings
08.2014 - 09.2015
Account Manager - Student Loans
National Recoveries, Inc.
05.2013 - 08.2014
Account Manager
Universal Acceptance Corp
06.2012 - 04.2013
Medical Collector
AIH Receivables Management Services
02.2009 - 04.2012
Collections Specialist
Focus Receivable Management
10.2007 - 11.2009
Collections Representative
Van Ru Credit Corp
05.2005 - 10.2007
Collections Representative
Premier Auto Finance (AON Corp)
02.1999 - 05.2005
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