Summary
Overview
Work History
Education
Skills
Timeline
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DARRYL WEBB

Hilton Head Island,South Carolina

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

6
6
years of professional experience

Work History

Technical Lead Supervisor

Staples
01.2024 - Current
  • Enhanced customer satisfaction by promptly addressing technical issues and providing efficient solutions.
  • Streamlined workflow for the technical support team, optimizing productivity and performance.
  • Managed a diverse team of technical support specialists, providing guidance and mentorship to enhance professional growth.
  • Established strong relationships with clients through excellent communication skills and timely issue resolution.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.

Outside Sale Supervisor

Spectrum
12.2023 - 11.2024
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Generated reports detailing findings and recommendations.

Outside Sales Representative

Spectrum
09.2023 - 12.2023
  • Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
  • Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.

Field Service Technician

Spectrum
01.2019 - 09.2023
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Followed safety procedures to avoid injuries in field.
  • Operated hand tools and power equipment according to company safety procedures.

Education

Computer Aided Drafting

Pima Community College
Tucson, AZ
08.1989

Computer Aided Drafting

Westchester Community College
Valhalla, NY
08.1987

High School Diploma -

Briarcliff High School
Briarcliff Manor, NY
06.1985

Skills

  • Customer Relationship Management
  • Client Needs Assessment
  • Closing Techniques
  • Relationship Building
  • Sales closing
  • Sales Presentations
  • Customer Service
  • Upselling strategies
  • Goal Setting
  • Time Management
  • Multitasking Abilities
  • Self Motivation

Timeline

Technical Lead Supervisor

Staples
01.2024 - Current

Outside Sale Supervisor

Spectrum
12.2023 - 11.2024

Outside Sales Representative

Spectrum
09.2023 - 12.2023

Field Service Technician

Spectrum
01.2019 - 09.2023

Computer Aided Drafting

Pima Community College

Computer Aided Drafting

Westchester Community College

High School Diploma -

Briarcliff High School

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DARRYL WEBB