SALES | RELATIONSHIP | INNOVATION Sales and Marketing Vice President with over twenty years of exceeding sales expectations. Persuasive communicator with proven skills to build relationships and make sales through cold canvassing of various. Strategic thinker, innovative problem solver, and tenacious negotiator. Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
25
25
years of professional experience
Work History
US Market Account Manager
DoTERRA International LLC
03.2018 - 11.2020
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Successfully resolved escalated issues, preventing the potential loss of valuable clients while maintaining positive relationships with all parties involved.
Educated clients on new products or services to increase customer engagement with the brand.
Monitored and analyzed customer feedback to identify opportunities for improvement.
Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
Improved overall team productivity by implementing best practices in organization and time management.
Developed customized account plans for clients to help them achieve their business goals.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Met existing customers to review current services and expand sales opportunities.
Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Conducted regular account reviews to identify areas for improvement and ensure continued success.
Logistics Vice President of Sales and Marketing
Mighty Butlers
06.2017 - 12.2017
Developed a method which generated new accounts by building trust and putting customers first
Supported business development efforts and coordinated with marketing team on special campaigns.
Expanded the company''s presence in new markets through strategic partnerships and targeted promotions.
Championed the adoption of CRM systems, improving lead management and increasing overall productivity levels within the department.
Delivered consistent revenue growth by identifying new business opportunities and executing targeted sales initiatives.
Account acquisition and development via 90 telephone sales calls per day
Developed a net new customer base consisting of 60 accounts in less than months
Increased monthly sales by 6% by implementing strategies to develop and expand existing customer base, exceeding target sales goals by 4%
Improved customer acquisition rates by 90% through targeted discussions on market segmentation and pricing strategies and improving customer relationships
Managed budget forecasting, goal setting and performance reporting for all accounts
Directly managed multi-million co-operative budgets supporting global GTM strategy.
Moving Sales and Marketing Manager
Mighty Butlers
05.2015 - 06.2017
Manage budget forecasting, goal setting and performance reporting for all accounts
Received inbound customer calls and scheduled services for commission sales.
Lead Generator, Owner
DLW Consulting LLC
01.2010 - 05.2015
Networking and securing accounts for various types of business
Managed various governmental contracts for company services, including training public employees through interfacing with government legal department.
Area Director of Sales, Regional Director of Sales, Part-Owner
The Public Group LLC
04.2000 - 09.2009
Established initial contact and set up
Managed various governmental contracts for company services, including training public employees through interfacing with government legal department
Collecting of funds, and announcement through press release for auction services
Clients acquired and managed include: Utah Transit, BYU, UVU, City of Houston Texas, Harris County, Harris County Government, Metro Transit Authority, Houston Independent School District, University of Florida at Gainesville, City of Newport News, Virginia, Fairfax County Government, Los Angeles School District, State of Iowa Purchasing Division, California Higher Education Institutions, CSU, Cal State and USC, City of Tucson, Arizona to train personnel
Ensure training of all employees on all accounts for company services including personal and webinar training
Most stellar accomplishment was acquiring the account for City of Houston, the fourth largest city in the US.
Fostered a culture of accountability within the team which contributed towards meeting set objectives consistently over time.
Mentored new sales representatives to improve their skills, product knowledge, and overall performance.
Boosted sales revenue by implementing strategic plans and targeting high-potential accounts.
Coordinated team efforts to exceed sales targets and expand market share within the territory.
Expanded client base through effective prospecting, networking, and referrals.
Developed strong relationships with key clients for increased customer retention and higher sales volumes.
Negotiated favorable contracts with clients that resulted in long-term business opportunities while maximizing profit margins.
Connected with prospects through trade shows, cold calling, and local-area networking.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Delivered recommendations to long-term accounts to promote brand awareness to key audiences.
Attended weekly meetings to discuss and optimize strategies.
Represented company at various national and global events.
Interacted well with customers to build connections and nurture relationships.
Provided exceptional customer service, securing repeat clients and generating positive word-of-mouth referrals for the business.
Drove sales by developing multi-million dollar contract sales.
Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Managed accounts to retain existing relationships and grow share of business.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Prepared sales presentations for clients showing success and credibility of products.
Customer Service and Sales Representative
TCI Cablevision
03.1996 - 04.2000
Customer service and sales and retention specialist
Most stellar accomplishment was retention of customers through the mergers of TCI Cable, Cablevision, AT&T, and Comcast
Training of new customer service and sales representatives.
Education
Bachelor of -
Brigham Young University
Provo, UT
Skills
Account Management
Customer Service
Teamwork and Collaboration
Client Relations
Client Relationship Management
Customer Satisfaction
Sales Development
Account development
Customer Relationship Management (CRM)
Business Development
Order Management
Overcoming Objections
Area Of Expertise
Account Acquisition
Strategic Marketing
Budget Forecasting
Relationship Building
Business Development
Revenue Generation
Cold Calling & Telephone Sales
Public & Private Contracts
Verbal & Written Communication
Volunteer Experience
Debra Bonner Unity Gospel Choir/Unity Gospel Choir International, Board Member
YEAR(S)
Black Student Union at Brigham Young University, Member
Timeline
US Market Account Manager
DoTERRA International LLC
03.2018 - 11.2020
Logistics Vice President of Sales and Marketing
Mighty Butlers
06.2017 - 12.2017
Moving Sales and Marketing Manager
Mighty Butlers
05.2015 - 06.2017
Lead Generator, Owner
DLW Consulting LLC
01.2010 - 05.2015
Area Director of Sales, Regional Director of Sales, Part-Owner
The Public Group LLC
04.2000 - 09.2009
Customer Service and Sales Representative
TCI Cablevision
03.1996 - 04.2000
Bachelor of -
Brigham Young University
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