
Poised individual with well-developed skills resulting from career spanning many years working as Service Advisor. Decisive multi-tasker with drive to take on new opportunities with great organization.
• Advise customers what type of repairs and/or servicing their vehicle needs as well as generate cost estimates for the work
• Effectively average $2000+ per day Gross Labor on Customer Pay tickets.
• Maintain professional appearance. • Update customers daily on repair status and fill out reports detailing the time spent on repairs and expenses for parts.
• Provide customer service and schedule service appointments.
• Ask owners questions and perform visual inspections of cars to determine the cause of problems.
• Manage 15 appointments a day whilst ensuring proper communication with every client before during and after repair procedures
• Follow strict guidelines in paperwork, filing and creating invoicing including warranty.
• Understand customers’ problems and arrange for appropriate service
• Prioritize required services, and offer options
• Set and manage the expectations of the service delivery for both the customers and technicians
• Continuously keep the customer updated on repair needs and completion times
• Proficient in CDK, CDK Service
• Sold over $1.5 million dollars in gross profit in 2021
• Average 40 BG or similar products a month