Summary
Overview
Work History
Skills
Timeline
Generic

DARRYL WILLIAMS

Riverview,Florida

Summary

Poised individual with well-developed skills resulting from career spanning many years working as Service Advisor. Decisive multi-tasker with drive to take on new opportunities with great organization.

Overview

14
14
years of professional experience

Work History

CONSTRUCTION MANAGER

KA MASONRY
Lakeland
12.2023 - Current
  • Oversee and manage multiple neighborhoods with active construction
  • Coordinate with builders to schedule slab form, plumbing, inspections, slab prep, slab pour, block delivery and labor, lintel pour, driveway form and pour
  • Communicate with all updates as to schedule changes, delivery dates and inspection status to prevent any and all delays if possible
  • Secure and account for all extra materials in order to remove them from future orders to keep costs down
  • Coordinate with subcontractors to ensure jobs are done on time and account for any extras that may need to be paid
  • Recognize and alert builders superintendent to any possible epo's due to thickened footers/slabs due to home location/elevation
  • Order equipment and equipment moves from community to community to keep jobs moving and keep rental costs down.

ASSISTANT SUPERVISOR

PRO TEAM PLUMBING
Lakeland
03.2022 - Current
  • Oversee all plumbing installs for residential homes from underground install, tubset installs, and trims
  • Coordinate with crews to ensure all materials are on site and if anything is missing coordinate with suppliers to have redelivered or picked up in person by crews
  • Conduct random inspections of crews work either during install or post install to ensure highest quality workmanship and that all plumbing meets state code
  • Occasionally perform punch work as necessary to keep jobs on schedule or correct issues that have not been addressed by employees
  • Communicate between main office and builder to ensure scope of work is being performed properly or to have work added to our current scope of work and contracts.

SHOP MANAGER / SERVICE ADVISOR

PWC MUSCLE
Tampa, FL
07.2017 - Current
  • Directed the management of customer intake.
  • Rebuilt Superchargers to performance specs, Maintained inventory of stock items for in house and online sales, Helped managed various social media outlets, Site tested customer Personal Watercrafts (PWC), Handled delivery/pick up of customer items, including on site and at post office, Performed modifications to PWC, Operated CNC machine, Collaborated on building and producing innovative new products to the industry, Fulfilled online/in house orders, Helped to design and currently own a Patent to an innovative PWC product (Sand Anchor).
  • Generated repair orders for each service client, advise on services needed. Upsold services.

MECHANIC/EQUIPMENT OPERATOR

H&R LAND CLEARING AND SITE DEVELOPMENT
Riverview
08.2013 - Current
  • Examined vehicles to determine the extent of damage or malfunctions
  • Serviced air conditioning, heating, engine-cooling and electrical systems
  • Executed all phases of power system tear down and repair
  • Organized work records and filed reports
  • Overhauled and repaired engines and motors
  • Ordered accurate amounts of parts and supplies to maintain necessary inventory
  • Worked on a variety of vehicles, including semi-trucks and tow trucks
  • Maintained operator logs, forms and records in accordance with company policies and DOT regulations
  • Documented daily equipment inspections and submitted daily inspection forms to supervisor
  • Performed daily maintenance to the machine cab and wheels
  • Serviced and maintained vehicles and heavy equipment
  • Operated equipment safely and efficiently at all times
  • Shaped and built roads using large construction equipment.

YARD WORKER / MECHANIC

HERTZ EQUIPMENT RENTAL
Tampa
03.2010 - Current
  • Cleaned yard and equipment for ready line and returned rentals
  • Thoroughly inspected all returned equipment for any customer damage cosmetic structural and normal operational wear and tear
  • Assisted mechanics as needed
  • Picked up and dropped off equipment for both rental
  • Inspected all returned equipment for any and all damage
  • Followed all safety guidelines, including proper machine guarding and lockout and tag-out procedures
  • Assisted mechanics as needed
  • Pick up parts or mechanics as needed
  • Picked up and dropped off equipment as needed
  • Ran track job service calls with mobile mechanics as needed
  • In-serviced all new equipment upon receiving ic numbers
  • Cleaned and repainted multiple units for sale
  • Re-decked loading ramp (Tampa and Sarasota branch) re-decked multiple transport trailers
  • Welded pallets across teeth of excavator buckets
  • Serviced multiple units daily
  • Helped run front counter as needed.

Service Advisor

BIG 3 DIESEL REPAIR
Tampa, FL
06.2015 - 03.2022

• Advise customers what type of repairs and/or servicing their vehicle needs as well as generate cost estimates for the work

• Effectively average $2000+ per day Gross Labor on Customer Pay tickets.

• Maintain professional appearance. • Update customers daily on repair status and fill out reports detailing the time spent on repairs and expenses for parts.

• Provide customer service and schedule service appointments.

• Ask owners questions and perform visual inspections of cars to determine the cause of problems.

• Manage 15 appointments a day whilst ensuring proper communication with every client before during and after repair procedures

• Follow strict guidelines in paperwork, filing and creating invoicing including warranty.

• Understand customers’ problems and arrange for appropriate service

• Prioritize required services, and offer options

• Set and manage the expectations of the service delivery for both the customers and technicians

• Continuously keep the customer updated on repair needs and completion times

• Proficient in CDK, CDK Service

• Sold over $1.5 million dollars in gross profit in 2021

• Average 40 BG or similar products a month

WELDER

TRU-FAB WELDING AND FABRICATION
Balm
06.2008
  • Laid out, fitted and fabricated metal components
  • Prepared broken parts for welding by properly grooving and scarifying surfaces
  • Adjusted the weld machines to the correct settings prior to weld applications
  • Heated, formed and dressed metal parts with hand tools, torch and arc welding equipment
  • Precision cutting with power saws, hand shears and chipping knives
  • Operated manual and semi-automatic welding equipment to fuse metal segments together
  • Monitored the fitting, burning and welding processes to avoid overheating parts, warping, shrinking, distortion and expansion of materials
  • Laid out, positioned, aligned and secured parts and assemblies with straightedges and combination squares and calipers
  • Repaired and maintained heavy-duty and construction machinery.

Skills

  • Customer Retention
  • Repairs Scheduling
  • CRM Software
  • Data Entry
  • Technical Support
  • Customer Service
  • Service Estimates
  • Price Quoting
  • Documentation And Reporting
  • Quality Control
  • Cost Estimation
  • Computer Skills
  • Tech-Savvy
  • Sales expertise

Timeline

CONSTRUCTION MANAGER

KA MASONRY
12.2023 - Current

ASSISTANT SUPERVISOR

PRO TEAM PLUMBING
03.2022 - Current

SHOP MANAGER / SERVICE ADVISOR

PWC MUSCLE
07.2017 - Current

Service Advisor

BIG 3 DIESEL REPAIR
06.2015 - 03.2022

MECHANIC/EQUIPMENT OPERATOR

H&R LAND CLEARING AND SITE DEVELOPMENT
08.2013 - Current

YARD WORKER / MECHANIC

HERTZ EQUIPMENT RENTAL
03.2010 - Current

WELDER

TRU-FAB WELDING AND FABRICATION
06.2008
DARRYL WILLIAMS