DARRYL D WILLIAMS
MIAMI,FL
Summary
A seasoned and compassionate public health professional with extensive experience in patient care, outreach coordination, health education, and harm reduction. I currently serve as an Outreach Coordinator and Patient Navigator at the University of Miami-UHealth, Department of Infectious Disease, where I develop and implement public education programs, support patient engagement in HIV care, and manage research studies. I previously worked as a PeerHealth Educator at Borinquen Health Care Center, providing comprehensive support and education to HIV patients, coordinating appointments, and ensuring adherence to treatment plans. I am focused on providing optimal care while continually refining my expertise and knowledge in public health.
Overview
11
11
years of professional experience
Work History
Outreach Coordinator/Patient Health Navigator
University of Miami Health System
Miami, FL
08.2023 - Current
- Develop and implement public education and outreach programs targeting diverse populations.
- Support continuous patient engagement in HIV care by coordinating with medical teams, case managers, and insurance providers, including medication management.
- Identify and address barriers to patient appointments, ensuring comprehensive care.
- Maintain close contact with newly engaged and inconsistent patients to ensure ongoing care.
- Assist with patient flow and address questions/concerns during clinic visits, enhancing patient experience.
- Provide patient education, acknowledge individual needs and values, and advocate for necessary services.
- Conduct community and home visits to support patient care and engagement.
- Manage and coordinate research studies, including data collection, analysis, and reporting.
- Administer the SSP needle exchange program, providing harm reduction services and resources.
- Train new hires on departmental procedures and patient care protocols.
- Handle administrative duties, including scheduling, documentation, and coordination with central insurance verification.
- Work effectively with diverse populations in a multicultural environment, addressing the needs of individuals with varied gender identities, races, ethnicities, ages, sexual orientations, and drug use patterns.
Peer Health Educator
Borinquen Health Care Center
Miami, FL
01.2022 - 07.2023
- Monitor patient viral load and cd4 count, educate patients on viral load suppression, provide peer support, recruit participants into testing and treatment, and adhere to HIPPA laws.
- Enter, enroll, and process new intakes, design charts for documentation; coordinate patient appointments and re-assessments; maintain patient charts; give risk reduction information, counsel newly diagnosed HIV patients; coordinate home visits; provide pre and post-HIV counseling and testing; ensure timely data collection, distribute preventive materials, participate in meetings and training, and support staff in assigned projects.
- Overall responsibilities include monitoring patient health, providing education and support, coordinating appointments and treatment, maintaining patient records, giving risk reduction information, and performing various duties assigned by the supervisor.
Retail/Reset Merchandising Manager
Cart Solutions/Advantage Solutions
MIAMI, FL
02.2013 - 12.2021
- Built partner store relationships, promoted new products, and developed visual merchandising campaigns to improve sales and customer satisfaction.
- Followed planograms and consulted with management and advertising teams to plan promotions and comply with company policies.
- Maintained operating schedules, supervised and mentored staff, and delegated work to achieve objectives and provide excellent customer service.
- Remained calm and professional in stressful circumstances and effectively resolved product and consumer complaints.
Education
Bachelor of Science - Public Health
The University of West Florida
Pensacola, FL08-2024
Certification - Phlebotomy
Lindsey Hopkins Technical College
Miami, FL12.2021
Associate of Arts - Pre-Nursing Studies
Miami Dade College
Miami, FL12.2020
Completed Coursework:
Skills
- Communication: Effective communicator
- Critical thinking: The ability to analyze situations, identify problems, and develop solutions
- Attention to detail: Meticulous in work and ensuring all details are accounted for
- Empathy and compassion: Ability to show understanding and concern for others
- Cultural competence: Understand and respect different cultural beliefs and practices, thus providing quality care
- Teamwork: Collaborates and works effectively with others
- Time management: Prioritize tasks, manage schedules, and meet deadlines in a fast-paced environment
- Technical skills: Microsoft, Electronic Health Records (EHRs), Provide system, Athena system, Telemedicine platforms, and Social Media
- Extensive knowledge of Ryan White Eligibility
Timeline
Outreach Coordinator/Patient Health Navigator
University of Miami Health System
08.2023 - Current
Peer Health Educator
Borinquen Health Care Center
01.2022 - 07.2023
Retail/Reset Merchandising Manager
Cart Solutions/Advantage Solutions
02.2013 - 12.2021
Bachelor of Science - Public Health
The University of West Florida
Certification - Phlebotomy
Lindsey Hopkins Technical College
Associate of Arts - Pre-Nursing Studies
Miami Dade College
Completed Coursework:
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