Summary
Overview
Work History
Education
Skills
Timeline
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Darryl Williams

Fayetteville,NC

Summary

An interesting position where I can utilize my various skills and abilities.

Overview

30
30
years of professional experience

Work History

Business Contact Driver Manager

FedEx
08.2015 - Current
  • Delivering packages up to 190 lbs to businesses and residentials in a timely manner
  • Also responsible for doing scheduled pickups
  • Improved delivery efficiency by optimizing routes and schedules for drivers.
  • Monitored inventory levels to maintain appropriate stock of essential supplies, avoiding costly delays due to shortages.
  • Addressed maintenance needs proactively by scheduling routine servicing appointments for company vehicles, reducing unexpected downtime due to mechanical problems.
  • Analyzed performance data to identify areas for improvement in the delivery process, leading to increased efficiency and cost savings.
  • Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities.
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
  • Established contingency plans for potential disruptions in the supply chain or transportation network, minimizing delays in service when issues arose.
  • Managed daily operations for a team of delivery drivers, ensuring timely deliveries and customer satisfaction.
  • Created detailed reports on driver performance metrics, providing valuable insights into areas requiring targeted improvements.
  • Verified validity of vehicle inspection stickers and registrations.
  • Collaborated with warehouse staff to streamline order fulfillment processes and improve overall productivity.
  • Conducted regular vehicle inspections, maintaining a reliable fleet of well-maintained vehicles for daily use.
  • Implemented safety protocols to minimize accidents and injuries among delivery drivers.
  • Developed strong partnerships with local businesses to expand delivery services within the community.
  • Handled customer complaints professionally, resolving issues promptly and maintaining positive client relationships.
  • Utilized GPS technology to track driver progress, adjusting routes as needed to optimize delivery times.
  • Reduced fuel costs by implementing eco-friendly driving techniques and route planning strategies.
  • Increased driver retention by fostering a supportive work environment and providing ongoing training opportunities.
  • Recruited hired, and trained new drivers to ensure proper staffing levels were maintained at all times.
  • Promoted a culture of teamwork by encouraging open communication and collaboration among drivers and support staff.
  • Delivered packages to customer doorsteps and business offices.
  • Conducted research to address shipping errors and packaging mistakes.
  • Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
  • Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
  • Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
  • Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
  • Enhanced driver performance by implementing effective training programs and coaching sessions.
  • Counseled drivers on violations of company policy or service standards to improve performance.
  • Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.

Correction Officer

Department of Public Safety
04.2004 - 09.2014
  • Guarded inmates in a penal institution in accordance with established policies, regulations and procedures
  • Observed conduct and behavior of inmates in order to prevent disturbances and escapes
  • Guarded and directed inmates during work assignments
  • Patrolled assigned areas for evidence of forbidden activities, infraction of rules and unsatisfactory attitude and adjustment of prisoners
  • Employed weapons and force to maintain discipline and order among prisoners, if necessary
  • Escorted inmates to and from medical offices and religious services
  • Prepared written reports concerning incidences of inmate disturbances and injuries

Account Manager

Rent Way
05.2001 - 04.2004
  • Monitored and ensured total customer satisfaction
  • Created, managed, and executed plans to increase sales and profits
  • Monitored and improved sales skills of two employees
  • Set specific goals for store performance and employee training and development
  • Provided leadership and guidance to employees
  • Conducted inventory management and security of all store assets

Delivery Driver

Lee's Furniture
03.2000 - 09.2000
  • Delivered furniture to customers

19Kilo M1Abram Tanker

United States Army
01.1997 - 01.2000
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Stocker

Family Dollar
01.1995 - 01.1996
  • Stocked items as directed by supervisor

Education

High School Diploma -

Jones County High School
Gray, GA

Skills

Customer Service

Strong leadership qualities

Empathy and patience

Vehicle maintenance knowledge

Fleet Management Expertise

Safety Procedures

Reconciliation

Logistics Coordination Experience

Active listening abilities

Driver Scheduling

Training Program Development

Delivery Scheduling

Timeline

Business Contact Driver Manager

FedEx
08.2015 - Current

Correction Officer

Department of Public Safety
04.2004 - 09.2014

Account Manager

Rent Way
05.2001 - 04.2004

Delivery Driver

Lee's Furniture
03.2000 - 09.2000

19Kilo M1Abram Tanker

United States Army
01.1997 - 01.2000

Stocker

Family Dollar
01.1995 - 01.1996

High School Diploma -

Jones County High School

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Darryl Williams