Darryl Williams

Central Office Technician/Switch Surveillance

AT&T

04.1996 - 01.2023

Monitor and troubleshoot network over multi state region
Run diagnostic tests to analyze switch errors and isolate troubles
Provide technical support for regional field techs
Update work and maintenance logs, upload and install software patches, and dispatch technicians through WFADI database as need to swap circuit packs
Performed necessary software updates on central office systems, optimizing functionality while minimizing potential security risks.
Coordinated scheduling of routine maintenance tasks between multiple departments, ensuring minimal disruption to daily business operations.
Managed inventory levels of spare parts and supplies, reducing unnecessary downtime caused by insufficient resources when needed for repairs or replacements.
Supported disaster recovery efforts by swiftly repairing damaged equipment following natural disasters or system failures.
Contributed to customer satisfaction by promptly addressing any reported issues related to central office equipment performance.
Played an integral role in the successful completion of large-scale network migration projects, ensuring minimal impact on end users.
Enhanced system reliability with thorough inspections and preventive maintenance of switching, transmission, and power equipment.
Completed acceptance testing on new equipment.
Successfully installed new hardware as part of network expansion projects, contributing to increased coverage for clients.
Installed and configured new devices and system components.
Installed wiring, cabling and networking hardware on customer premises.
Assisted in the successful completion of major network projects, contributing expertise in switch configurations and installations.
Provided technical support to end-users experiencing switch-related issues, ensuring timely resolution and customer satisfaction.