Summary

Overview

Work History

Education

Skills

Timeline

Darryl Williams

Shawnee

Summary

Results-driven professional with seven years of experience delivering exceptional customer service and managing client accounts. Adept at building and maintaining strong client relationships, understanding customer needs, and ensuring timely and effective solutions. Skilled in overseeing project lifecycles, coordinating with internal teams, and optimizing account performance to drive customer satisfaction and retention. Strong communicator with a focus on strategic problem-solving, ensuring both client and business objectives are met with efficiency and professionalism.

Overview

years of professional experience

Work History

Promotions Assistant

Argosy Casino Hotel & Spa

07.2023 - Current

Organized contests to excite potential consumers and build interest in new promo offerings.
Marketing and Event Support: Assist the Marketing Department in executing casino promotions and events, ensuring a seamless experience for patrons and enhancing customer engagement.
Collaborate with the marketing team to ensure consistency and alignment in promotional strategies.
Provide administrative support , including maintaining records and preparing reports.
Engage with guest during promotional events, gathering feedback and fostering positive interactions.

Special Events Manager

The Suite Bar & Grill

06.2021 - Current

Event Management and Conceptualization: Curated and executed 25+ diverse events, driving a 30% increase in community engagement and improving attendee satisfaction scores by 20% through effective planning and layout design.
Budget and Resource Optimization: Managed event budgets, achieving a 15% cost reduction on quarterly events while ensuring high-quality experiences and maintaining 95% client satisfaction.
Oversee the setup, execution, and breakdown of events, ensuring all logistical details are managed efficiently.
Coordinate with kitchen staff to ensure the timely delivery of food and beverage services in line with client specifications.
Monitor event timelines to ensure all activities run on schedule, adjusting as needed to accommodate any changes or challenges.
Maintain a strong focus on guest satisfaction, addressing any concerns or issues promptly and professionally.

Customer Experience Coordinator

Encore Global

04.2024 - 01.2025

Act as the liaison between Encore, The Westin Crown Center / Sheraton Crown Center , and Clients, fostering trust and communication to ensure a positive experience.
Proactively address issues and respond quickly to inquiries.
Support site visits and pre-event meetings, coordinating follow-ups and thank-you communications
Collaborate with the sales team to refine sales strategies and improve lead conversion.
Achieve individual and team sales generation targets and KPIs
Conduct market research to identify potential leads and business opportunities
Maintain a strong pipeline of leads and update customer information in the CRM.

Account Services Representative

Outdoor Custom Sportswear

07.2022 - 07.2023

Account Management: Accurately process customer orders and maintain account information in a timely manner using the Company ERP, ensuring a high level of accuracy and service quality.
Issue Resolution: Communicate with sales teams to address inconsistencies, resolve inventory issues, and manage change orders, including updates to customer information and shipping instructions.
Customer Communication: Send order confirmations and updates to customers and the sales team, ensuring transparency and satisfaction throughout the account lifecycle.

Customer Service Representative

Vista Outdoor

01.2020 - 07.2022

Receive and handle inbound phone calls from consumers, addressing product inquiries with expertise and efficiency.
Provide comprehensive technical support across all products to ensure optimal customer satisfaction.
Manage order fulfillment and sales processes, tailoring services based on individual customer needs.
Investigate consumer repair lab inquiries, collaborating closely with the repair lab for swift and effective resolution.
Initiate outbound and follow-up communication within the Salesforce System to address repair lab and product- related questions, ensuring a thorough and timely response.

Benefits Authorizer

Social Security Administration, SSA

11.2018 - 12.2019

Assess applicant eligibility for various Social Security programs, determining initial or ongoing payments.
Utilize advanced computer technology to adjust benefits, ensuring accurate claims information and timely updates.
Address inbound caller inquiries within Social Security's call system, promptly resolving issues related to benefits.
Communicate comprehensive Social Security program information to the public, effectively resolving issues and discrepancies.