Darryl A. Davis Jr
Support Engineer
Bellingham
Summary
Customer-first mindset. Constantly challenging myself to learn new technologies and stay ahead of industry trends. Familiar with enterprise environments and the time-sensitive tasks that come along with them.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Support Engineer
ISOutsource
01.2023 - Current
- Resolved over 2000 unique trouble tickets for hundreds of corporate environments
- Deployed and maintained EC2 instances
- Configured and deployed Windows, Linux, and Mac devices at scale
- Created documentation & SOPs to improve response times to meet SLA’s
- Demonstrated strong communication skills while coordinating returns, addressing customer inquiries, and providing detailed RMA status updates
- Dedicated and results-driven System Administrator with extensive experience in managing Microsoft
- On-Premises and Azure domains.
Chief Technology Officer
unDividedPod
11.2022 - Current
- Designed and implemented the entire technology infrastructure for a fully equipped podcast studio, including audio recording and editing software, hardware, and streaming equipment
- Stayed abreast of industry trends and emerging technologies to continuously improve and update the studio's technical capabilities
- Increased content output by 300% due to streamlining recording, streaming & editing
Student Network Development Engineer
TLG Learning
08.2022 - 11.2022
- Operated in a team environment to solve real-world networking issues
- Hands-on in a lab environment, setting up industry-standard routers and switches
- Deployed EC2 instances while utilizing the AWS Cloud
- Set up virtual networks across multiple flavors of Linux and Windows
- Deployed automation with the use of Bash scripts
Manager
Ian’s Pizza Seattle
08.2018 - 02.2022
- Revamped in-store networking capabilities
- Moved data from on-premise to the cloud and implemented network isolation to protect employee data
- Configured the network to increase throughput by 30% and reduce cost by 20%
- Performed Human Resource operations, including conducting interviews and training
- Created maintenance plan to ensure operational readiness
- Managed a team throughout daily operations
- Successfully ensured the safety of 20 personnel during COVID and CHOP/CHAZ protest
Interior Communication Electrician Supervisor
United States Navy
05.2015 - 05.2016
- Supervised personnel in the overhaul of shipboard video distribution to utilize fiber optic data transmission
- Routinely Established secure A/V teleconference to support mission-critical operations o Utilized CISCO hardware
- Maintained shipboard VOIP system of over 500 Avaya & Poly phones
- Distributed live satellite television to over 5,000 personnel on a multi-billion dollar ship
- Conducted weekly quality assurance checks to circumvent fraud, waste, and abuse
Interior Communication Electrician Technician, Fiber Optic Technician
United States Navy
05.2012 - 05.2015
- Improved situational awareness by repairing and maintaining shipboard security cameras
- Demonstrated troubleshooting knowledge by successfully repairing 300 customers televisions, telephones, and alarm systems
- Apart of the In-Port Emergency Response Team o responded to fire flooding and access overhaul efforts
- Performed component-level repairs on critical video wall equipment
Education
Net +, Security +, Linux +
CompTIA
2022
United States Navy
Great Lakes, Illinois 05.2012 - 05.2013
Skills
- Microsoft 365 Admin Center
Azure Admin
Linux CLI
Ticket management
Network Infrastructure Monitoring
Hardware Repair
System Administration
Remote System Analysis
Technical Support Triage
Timeline
Support Engineer
ISOutsource
01.2023 - Current
Chief Technology Officer
unDividedPod
11.2022 - Current
Student Network Development Engineer
TLG Learning
08.2022 - 11.2022
Manager
Ian’s Pizza Seattle
08.2018 - 02.2022
Interior Communication Electrician Supervisor
United States Navy
05.2015 - 05.2016
Interior Communication Electrician Technician, Fiber Optic Technician
United States Navy
05.2012 - 05.2015
United States Navy
05.2012 - 05.2013
Net +, Security +, Linux +
CompTIA
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