Darryl (Dean) McDonald
Atlanta,GA
Summary
To leverage one's extensive experience in Customer Success, Business Development, and Sales to drive growth and deliver exceptional customer success in a progressive company. Seeking opportunities to utilize skills in streamlining processes, fostering strong relationships, and achieving top-level performance while continuously expanding one's knowledge and contributing to organizational success.
Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Customer Success Manager
Salesloft
08.2021 - Current
- Maintained a 100% CSAT Review Score for Multiple Quarters
- Have closed over 4700 cases
- Monthly QBR/Kick-Off/Sales-Training Presentations
- Work closely with the Renewals team to increase retention
- Created 3 new initiatives this quarter to increase efficiency & customer satisfaction.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
SR. Sales Development Representative
Salesloft
08.2020 - 07.2021
- Weekly reviews with other reps to discuss Pipeline attainment
- Onboarded 1 new rep per quarter
- Highest Closed ARR: $180,000 in Q4 2020.
- Developed strong relationships with key accounts, resulting in long-term partnerships and increased revenue.
Sales Development Representative
Salesloft
08.2019 - 07.2020
- Responsible for finding/scrubbing 10 new accounts daily
- Generate a consistent pipeline of 10 new developed opportunities per month
- Book 25 demos monthly
- Work with AE Team to prioritize Accounts & Come up with account penetration strategy.
Sales Development Representative
FieldEdge
02.2018 - 08.2019
- Responsible for finding and qualifying 10 new accounts per day
- Schedule 20 Qualified meetings per month
- Maintain a pipeline of 150 accounts per month
- Assist the account executives with sales plans and help close deals.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
Sales & Marketing
Force Marketing
02.2017 - 02.2018
Education
Bachelor of Arts - Business Economics
Georgia State University, Andrew Young School of Policy Studies
Atlanta, GA05.2018
Skills
- Customer Account Management
- Customer Relationship Building
- Customer Retention
- Client Relations
- CRM Software
- Account Management
- Training and mentoring
- Customer Service
- Inter-department collaboration
- Process Improvement
Affiliations
Pi Kappa Alpha Fraternity (2013-2016)
Additionalinformation
Salesloft, Salesforce.com, Service cloud, Google Ad-Word Certified, Buzzfile, Manta, Windows, Mac OS, Microsoft Exchange, Active Directory, Microsoft Office Suite, G-Suite, G2 Crowd, Vidyard, Hook, Running, Yoga, Fishing, Drawing, Djaying, Playing Bass Guitar, Ping Pong, Gamer, Music
Awards
Dean’s List, Georgia State University
Volunteer Experience
- Charity Guild of Johns Creek - Responsible for all Donations
- Habitat for Humanity - Lead a Volunteer team
- North Fulton Community Charities - Responsible for team in charge of intake
- AIDS Walk
- Animal Rescue Walk
- One Step at a Time Recovery
Timeline
Customer Success Manager
Salesloft
08.2021 - Current
SR. Sales Development Representative
Salesloft
08.2020 - 07.2021
Sales Development Representative
Salesloft
08.2019 - 07.2020
Sales Development Representative
FieldEdge
02.2018 - 08.2019
Sales & Marketing
Force Marketing
02.2017 - 02.2018
Bachelor of Arts - Business Economics
Georgia State University, Andrew Young School of Policy Studies
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