Darrylynn Fabrizius
Riverton,WY
Summary
Integrity-driven and highly motivated leader with a strong work ethic and 6+ years of experience in challenging environments. Customer-service-focused professional excelling at finding innovative solutions to complex issues and utilizing problem-solving skills. Expertise lies in managing operations and implementing improvements to streamline workflow and increase efficiency/productivity. Thrives in fast-paced settings, leveraging communication, interpersonal, analytical, organizational, and problem-solving skills to drive success.
Overview
17
17
years of professional experience
Work History
Server/ Hostess
Holiday Inn
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Backed up servers by checking on tables and retrieving items for guests.
- Promoted business loyalty by fostering positive customer relationships.
- Advised customers about special offerings and menu items to help drive sales.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Office Assistant (Work Study)
Central Wyoming College
09.2018 - 05.2019
- Entrusted to protect confidential and sensitive information in compliance with privacy regulations
- Restocked and streamlined access to essential supplies and resources, which enhanced operational efficiency in a high-volume environment
- Greeted visitors and kept the area clean and neat, providing visitors with positive first impressions
- Leveraged analytical and organizational skills to prepare packages for shipment, pickup, and courier services, enhancing customer satisfaction.
Certified Nursing Assistant
Windriver Health Care
10.2011 - 04.2013
- Assisted with mobility needs, including transferring to beds, organizing wheelchairs, and preparing assistive devices to help patients achieve the highest level of independence possible and prevent complications
- Reviewed dietary information, assisted with feeding, and monitored intake, which contributed to the nutritional well-being of patients and supported overall health objectives
- Promoted good oral and personal hygiene by aiding with shaving, bathing, and teeth brushing, which helped preserve the dignity and self-esteem of patients
- Monitored vital signs and kept healthcare professionals informed of changes in patient conditions, ensuring timely interventions and care plan modifications
- Contributed to a positive healthcare experience by answering calls to ensure the safety of X+ patients.
Manager
Denny's
05.2007 - 09.2011
- Applied advanced leadership abilities to manage day-to-day operations and implement process improvements that streamlined workflow, increased efficiency/productivity, and improved resource utilization
- Analyzed data and restructured labor, capital projects, and inventory purchasing budgets, reducing costs by XX% and improving overall financial performance
- Hired, trained, and motivated a team of XX+, fostering a culture of excellence and achievement, and identified qualified personnel to develop and build the talent pipeline
- Achieved operational agility by adjusting the schedules of XX+ employees based on business needs and customer demands in a competitive market and cross-trained personnel to avoid work-related bottlenecks.
Education
Associate of Arts in Photography -
Central Wyoming College
01.2019
Associate of Graphic Design -
Central Wyoming College
01.2019
Certificates in 2 and 3 D Art -
Central Wyoming College
01.2019
Skills
- Retail Management
- Customer Service
- Sales
- Budgeting
- Purchasing
- Staff Evaluation
- Graphic/Layout Design
- Typography
- Communication/Interpersonal Skills
- Problem-Solving
- Microsoft Office
- Adobe Creative Suite
- Complex Problem-Solving
- Verbal and written communication
- Time Management
- Team Leadership
- Staff Management
- Strategic Planning
- Operations Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Staff Development
- Policy Implementation
- Schedule Preparation
- Budget Control
- Expense Tracking
- Decision-Making
- Computer Skills
- Effective Communication
- Problem Resolution
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Multitasking Abilities
- Organizational Skills
- Work Planning and Prioritization
- Hiring and Training
- Managing Operations and Efficiency
- Training and Development
- Task Delegation
- Staff Training
Timeline
Server/ Hostess
Holiday Inn
05.2024 - Current
Office Assistant (Work Study)
Central Wyoming College
09.2018 - 05.2019
Certified Nursing Assistant
Windriver Health Care
10.2011 - 04.2013
Manager
Denny's
05.2007 - 09.2011
Associate of Arts in Photography -
Central Wyoming College
Associate of Graphic Design -
Central Wyoming College
Certificates in 2 and 3 D Art -
Central Wyoming College