Darryn Blackshere
Los Angeles,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Manager
DroppingBuy
Los Ange, CA
01.2022 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Reviewed contracts before signing them on behalf of the organization.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Maintained adequate staffing to meet objectives within budget.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Delivery Driver
Hungry Inc
Los Ange, CA
11.2021 - 11.2022
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Verified accuracy of items loaded onto truck.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Managed inventory levels during deliveries by verifying load counts.
- Assisted warehouse personnel in packing orders when necessary.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Checked tires for proper inflation before leaving on each route.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Paraprofessional
Chime Charter Institute
Woodland Hills, CA
10.2017 - 06.2021
- Assisted teachers with planning and preparing lessons for students.
- Provided guidance to students in the classroom setting.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supervised small groups of students during instruction time.
- Administered assessments to determine student's academic performance levels.
- Collaborated with special education staff to develop Individualized Education Plans.
- Helped implement behavior management strategies for individual students.
- Assisted in the implementation of educational programs for special needs children.
- Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
- Conducted one-on-one tutoring sessions with struggling students when needed.
- Participated in parent and teacher conferences to discuss student progress and challenges.
- Maintained accurate records of student grades and academic progress reports.
- Attended professional development workshops related to job responsibilities.
- Ensured that all safety regulations were followed in the classroom environment.
- Developed creative learning activities that engage all types of learners.
- Provided technical assistance to teachers when using new software or technology tools.
- Applied positive reinforcement to redirect negative behaviors.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Distributed textbooks, workbooks, papers and pencils to students.
- Graded assignments and tests and documented results into filing systems.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
- Taught daily life skills and behaviors to students to build practical knowledge.
Janitorial Worker
ABM Industry Groups
Inglewood, CA
07.2020 - 12.2020
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Disinfect equipment and supplies using germicides or steam-cleaning equipment.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Maintain janitorial supply inventory.
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
- Report any damages found in the building premises to supervisors immediately for repair works.
- Keep a log book of daily tasks completed for record keeping purposes.
- Follow established safety procedures while operating machinery and using chemicals.
- Ensure compliance with health regulations regarding the use of hazardous materials.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Education
High School Diploma -
Frontier High School
Bakersfield, CA06.2014
Skills
- Business Development
- Marketing
- Operations Management
- Financial Management
- Strategic Planning
- Policy Implementation
- Contract Management
- Staff Development
- Business Administration
- Performance Management
- Sales Techniques
- Brand Management
- Negotiation
- Schedule Preparation
- Time Management
- Staff Management
- Verbal and Written Communication
- Budget Control
- Performance Evaluations
- Customer Relationship Management (CRM)
- Cross-Functional Team Management
- Team Leadership
- Lead Generation
- Business Planning
- Complex Problem-Solving
- Social Media Marketing
Timeline
Manager
DroppingBuy
01.2022 - Current
Delivery Driver
Hungry Inc
11.2021 - 11.2022
Janitorial Worker
ABM Industry Groups
07.2020 - 12.2020
Paraprofessional
Chime Charter Institute
10.2017 - 06.2021
High School Diploma -
Frontier High School