Darryn Henderson
Rockville
Summary
Dynamic and dedicated professional with a proven track record at Montgomery College, skilled in program planning and strong teamwork. Adept at enhancing operational efficiency and customer satisfaction, while maintaining a safe environment. CPR certified, with a focus on reducing waste and implementing effective training programs to elevate service quality.
Overview
44
44
years of professional experience
Work History
Recreation Assistant
Montgomery Conuty Recreation Department
05.2020 - Current
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
- Conducted regular safety inspections of facilities and equipment, minimizing potential hazards.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
Cafeteria Manager
Montgomery College
09.2017 - 05.2020
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
- Implemented new marketing strategies for increasing daily sales volume and attracting more customers.
- Monitored cash handling procedures closely, ensuring accuracy in transactions and reducing instances of theft or fraud.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
- Managed inventory effectively, reducing waste and ensuring availability of popular items.
- Improved employee satisfaction and reduced turnover through comprehensive training programs and clear communication of job expectations.
- Maintained a clean and safe environment, adhering to health department regulations and guidelines.
Assistant Manager
Dennys Restaurant
09.2010 - 05.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Mess Sergeant
US National Guard
10.1984 - 10.1993
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Cook Manager
US Army
10.1981 - 10.1984
- Enhanced kitchen efficiency by streamlining prep processes and optimizing ingredient usage.
- Adapted cooking methods to accommodate special dietary requests without compromising dish integrity or taste.
- Reduced food waste by implementing proper portion control techniques and monitoring inventory levels.
- Trained new hires on kitchen procedures, safety protocols, and recipe execution to maintain consistency in service quality.
Education
Associate of Arts - Hospitality Management
Montgomery College
Rockville, MD09-2012
High School Diploma -
Peary HS
Rockville, MD06-1981
Skills
- Strong teamwork
- CPR certified
- Flexibility
- Program planning
Timeline
Recreation Assistant
Montgomery Conuty Recreation Department
05.2020 - Current
Cafeteria Manager
Montgomery College
09.2017 - 05.2020
Assistant Manager
Dennys Restaurant
09.2010 - 05.2016
Mess Sergeant
US National Guard
10.1984 - 10.1993
Cook Manager
US Army
10.1981 - 10.1984
Associate of Arts - Hospitality Management
Montgomery College
High School Diploma -
Peary HS
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