Darryn Henderson
Rockville
Summary
Dynamic and dedicated professional with a proven track record at Montgomery College, skilled in program planning and strong teamwork. Adept at enhancing operational efficiency and customer satisfaction, while maintaining a safe environment. CPR certified, with a focus on reducing waste and implementing effective training programs to elevate service quality.
Overview
44
44
years of professional experience
Work History
Recreation Assistant
Montgomery Conuty Recreation Department
Rockville, MD
05.2020 - Current
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
- Conducted regular safety inspections of facilities and equipment, minimizing potential hazards.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
Cafeteria Manager
Montgomery College
Rockville, MD
09.2017 - 05.2020
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
- Implemented new marketing strategies for increasing daily sales volume and attracting more customers.
- Monitored cash handling procedures closely, ensuring accuracy in transactions and reducing instances of theft or fraud.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
- Managed inventory effectively, reducing waste and ensuring availability of popular items.
- Improved employee satisfaction and reduced turnover through comprehensive training programs and clear communication of job expectations.
- Maintained a clean and safe environment, adhering to health department regulations and guidelines.
Assistant Manager
Dennys Restaurant
College Park, MD
09.2010 - 05.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Mess Sergeant
US National Guard
Rockville, MD
10.1984 - 10.1993
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Cook Manager
US Army
Rockville, MD
10.1981 - 10.1984
- Enhanced kitchen efficiency by streamlining prep processes and optimizing ingredient usage.
- Adapted cooking methods to accommodate special dietary requests without compromising dish integrity or taste.
- Reduced food waste by implementing proper portion control techniques and monitoring inventory levels.
- Trained new hires on kitchen procedures, safety protocols, and recipe execution to maintain consistency in service quality.
Education
Associate of Arts - Hospitality Management
Montgomery College
Rockville, MD09-2012
High School Diploma -
Peary HS
Rockville, MD06-1981
Skills
- Strong teamwork
- CPR certified
- Flexibility
- Program planning
Timeline
Recreation Assistant
Montgomery Conuty Recreation Department
05.2020 - Current
Cafeteria Manager
Montgomery College
09.2017 - 05.2020
Assistant Manager
Dennys Restaurant
09.2010 - 05.2016
Mess Sergeant
US National Guard
10.1984 - 10.1993
Cook Manager
US Army
10.1981 - 10.1984
Associate of Arts - Hospitality Management
Montgomery College
High School Diploma -
Peary HS