Summary
Overview
Work History
Education
Skills
Timeline
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Darryn Lake

Ocala

Summary

Dynamic leader with a proven track record at Heart of Zora Transportation, enhancing team productivity and customer satisfaction through strategic planning and effective staff management. Skilled in training and mentoring, with a keen attention to detail, I excel in optimizing operations and solving complex problems. Achieved significant improvements in workflow efficiency and team performance.

Overview

10
10
years of professional experience

Work History

Supervisor

Heart of Zora Transportation
01.2022 - 02.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for drivers and dispatchers.
  • Oversaw routing operations, ensuring efficiency in transportation logistics.
  • Enhanced team performance with regular training sessions and feedback.
  • Supervised daily operations, ensuring quality standards were met.
  • Streamlined communication between medical staff, patients, and their families to reduce misunderstandings and facilitate smooth transitions.
  • Assisted wheelchair-bound passengers with boarding and disembarking the vehicle safely using proper equipment and techniques.

Team Leader

Dollar General Warehouse
08.2019 - 12.2021
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Laborer

Fort King Masonry
07.2016 - 05.2019
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Maintained high-quality workmanship through attention to detail and adherence to industry standards.

Crew Member

Zaxbys
04.2015 - 06.2016
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Education

None - Business Management

Mercer University
Macon, GA

High School Diploma - N/A

Vanguard High School
Ocala, FL
06.2016

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Decision-making
  • Complex Problem-solving
  • Strategic planning
  • Staff discipline
  • Staff development
  • Team building
  • Processes and procedures
  • Policy enforcement

Timeline

Supervisor

Heart of Zora Transportation
01.2022 - 02.2025

Team Leader

Dollar General Warehouse
08.2019 - 12.2021

Laborer

Fort King Masonry
07.2016 - 05.2019

Crew Member

Zaxbys
04.2015 - 06.2016

None - Business Management

Mercer University

High School Diploma - N/A

Vanguard High School

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Darryn Lake