Summary
Overview
Work History
Education
Skills
Timeline
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Darryus Johnson

Balitmore ,MD

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Director of Membership

04.2014 - Current
  • Strategy Formulation: Pioneered data-driven business strategies, optimizing team efficiency and fostering sustainable profitability
  • Member Services: Steered a diverse membership department, addressing the multifaceted needs of an expansive 1600+ member base
  • Event Coordination: Conceived and executed noteworthy special events and annual conferences, managing program structure, venue selection, budget, and sponsorships
  • Membership Growth: Engineered strategic campaigns to stimulate membership expansion and improve retention rates
  • Benefit Enhancement: Drove the development of group buying programs and enriched member benefits, continually seeking opportunities for growth
  • Relationship Cultivation: Forged strong connections with associate members, ensuring their needs were effectively addressed and their voices amplified
  • Team Development: Mentored an ambitious team of interns, instilling professional growth and fostering a productive work environment
  • Process Refinement: Introduced process improvements and customer retention strategies, prioritizing member satisfaction and efficient information flow
  • Issue Resolution: Advocated for members, handling feedback, and resolving complex issues with tact and empathy
  • Database Administration: Maintained a comprehensive membership database using Salesforce, ensuring data accuracy for seamless member interactions
  • Communication and Problem Solving: Functioned as a primary point of contact for incoming communications, efficiently routing calls and addressing user inquiries
  • Skillfully managed and resolved escalated call concerns with tact and understanding, ensuring satisfactory solutions for all parties involved.

Manager of Membership

Maryland Nonprofits
04.2013 - 04.2014
  • Delivered exceptional customer service to visitors and members through the switchboard, directing calls and answering inquiries about the organization's services and benefits with comprehensive knowledge and efficiency
  • Coordinated member usage of conference rooms and maintained online calendars
  • Recorded visitor information in CRM database and processed training registrations
  • Assisted in staffing training events and provided phone and email assistance to members
  • Participated in marketing and recruitment efforts for the association's programs and services.

Administrative Assistant

11.2009 - 04.2013
  • Administered New Employee Orientation and WINGS Mentoring Programs, including event scheduling and processing evaluations
  • Researched and analyzed information to address internal customer inquiries
  • Compiled and reported training completion data to ensure compliance with state and federal regulations
  • Maintained and organized office operations, including electronic data management and supply requisition
  • Served as the primary point of contact for the division and managed a department-wide calendar for a team of 7 Learning Specialists.

Education

High School Diploma -

Washington High School
1995

Certified Public Manager -

University of Baltimore
2013

Skills

  • Proficient in
  • Microsoft Office Suite and Salesforce CRM
  • Strong data analysis and interpretation skills
  • Excellent customer service and relationship-building abilities
  • Effective written and oral communication
  • Exceptional problem-solving and critical thinking competencies
  • Active Listening
  • Customer Accounts Management
  • Effective Customer Communication
  • Sales Growth
  • Professional Relationships
  • Customer Inquiries

Timeline

Director of Membership

04.2014 - Current

Manager of Membership

Maryland Nonprofits
04.2013 - 04.2014

Administrative Assistant

11.2009 - 04.2013

High School Diploma -

Washington High School

Certified Public Manager -

University of Baltimore

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Darryus Johnson