darsell cox
South Gate,CA
Summary
At Target, I spearheaded asset protection, enhancing incident reporting efficiency and leading undercover operations that significantly reduced loss. Known for exceptional leadership and customer service skills, I fostered cross-functional collaborations, driving operational cost reductions. My adeptness at strategic planning and risk assessment, coupled with a proficiency in typing 100 words per minute, underscores my comprehensive approach to asset protection.
Overview
23
23
years of professional experience
Work History
Assets Protection Team Leader
Target
Hawthorne, CA
01.2007 - 10.2022
- Increased efficiency in incident reporting by streamlining documentation processes and implementing a centralized database system.
- Reviewed incident reports regularly, identifying trends in loss patterns to inform proactive asset protection strategies.
- Maintained a safe working environment through regular safety audits and adherence to company policies.
- Led undercover operations targeting organized retail crime rings, resulting in successful apprehensions and subsequent prosecution of offenders.
- Collaborated with cross-functional teams to drive process improvements, resulting in reduced operational costs related to asset protection efforts.
- Prevented potential losses by identifying areas of vulnerability within the organization and developing targeted action plans for improvement.
- Established partnerships with other retailers in the area for information sharing on potential threats to mutual assets.
- Coordinated response efforts during emergency situations, ensuring the safety of employees, customers, and company assets at all times.
- Enhanced security measures by implementing effective surveillance strategies and utilizing advanced technology.
- Optimized staffing levels to ensure adequate coverage during peak hours, effectively minimizing asset vulnerability during high-traffic periods.
- Developed strong relationships with store management, fostering an atmosphere of trust and collaboration for asset protection initiatives.
- Achieved high levels of customer satisfaction by addressing concerns promptly and professionally.
- Reduced instances of theft by conducting thorough investigations and collaborating with local law enforcement agencies.
- Played a key role in the onboarding process for new team members, ensuring thorough understanding of company policies and asset protection best practices.
- Implemented preventative measures to guard against internal theft, including employee education programs and strict access controls.
- Improved team performance by providing comprehensive training in assets protection procedures and protocols.
- Conducted regular risk assessments, proactively addressing potential threats to company assets.
Security Officer
ET Security
Los Angeles, CA
05.2004 - 09.2006
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Manager
Blockbuster Video
Los Angeles, CA
04.2000 - 09.2003
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
None -
George Washington Preparatory High School
Los Angeles, CA1998
Skills
I can type a hundred words per minute
Great with customers
Great leader of men and women
I'm a approachable leader
I'm fare
I know how to handle any situation
Timeline
Assets Protection Team Leader
Target
01.2007 - 10.2022
Security Officer
ET Security
05.2004 - 09.2006
Manager
Blockbuster Video
04.2000 - 09.2003
None -
George Washington Preparatory High School