Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DARSHAK PATEL

Streamwood,IL

Summary

Intelligent Sr. Operation Technology Specialist with 5-year record of leadership experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sr. Specialist Operations Technology

Nestle. inc
08.2022 - Current
  • Lead and Manage Factory Floor IT and Digital deployment projects implementing new and enhanced hardware, software, network, security, and communications systems.
  • Lead the coordination, collaboration, and communications with key stakeholders related to IT solution issues\outages impacting production processes through resolution.
  • Lead multi-factory scrums, sprint planning, and backlog refinement and assigning work to lower-level employees.
  • Provide service, direction, and\or training on the correct process and procedures to resolve internal factory request related to IT\OT systems.
  • Maintain reliability and provide continuous improvement to eliminate unplanned outages of factory floor IT solutions and support the goals and objectives of the factory.
  • Provide technical expertise and support for existing and future factory computer related hardware, factory floor data collection systems, and business information systems.
  • Professionally service user's requests for new and enhanced information systems complying with organizational policies and direction.
  • Lead the factory in the maintenance of and comply with company data backup, disaster recovery, software licensing, and compliance, security, and authorization policies.
  • Provide demand-based on\off hours incident management in alignment with factory on\off-hours incident management requirements.
  • Developed, maintained, and implemented strategic plans for projects.

IT Programmer II

Nation pizza & products
08.2020 - 08.2022
  • Responsible for companywide support of almost all application software related activities including new systems, existing system modifications, data conversions, system recovery, and systems retirement
  • This includes installation and configuration of software and hardware for the printers and workstations
  • This also includes some network security activities as relates to user logins, file/folder access, e-mail distribution lists, and security groups.

  • Configured routers, switches and other networking equipment.
  • Installed structured cabling systems for voice and data networks.
  • Performed troubleshooting to diagnose and resolve network issues.
  • Created detailed documentation of existing network infrastructure components.
  • Responded to helpdesk tickets regarding network connectivity issues in a timely manner.
  • Investigated incidents related to malicious code activity such as viruses or worms affecting the organization's computer systems.
  • Set up VPN connections between remote offices and sites for secure communication over public internet links.

IT Programmer I

Nation pizza & products
Schaumburg, IL
08.2019 - 08.2020
  • Reviewing operating systems and software frequently and making any adjustments necessary to keep them running well
  • Writing code and implementing computer programs on multiple systems in the business.
  • Building and using computer-assisted software engineering tools to automate some coding.
  • Collaborating with software developers in the creation of programs for their organization.
  • Installed, configured, and maintained hardware such as servers, computers, and printers.
  • Created user accounts in Active Directory and assigned appropriate permissions.
  • Performed regular backups of critical systems using backup software tools.
  • Configured Windows Server roles such as DHCP, DNS, IIS, Hyper-V.

Education

Bachelor -

Lewis University
06.2022

Skills

  • Proven organizational skills, including time management
  • Project management experience
  • Strong analytical and problem-solving skills
  • Self-sufficiency and an ability to work with minimal supervision
  • Strong verbal and written communication skills
  • Expense Analysis

Certification

  • CompTIA Network+
  • CompTIA Security+

Timeline

Sr. Specialist Operations Technology

Nestle. inc
08.2022 - Current

IT Programmer II

Nation pizza & products
08.2020 - 08.2022

IT Programmer I

Nation pizza & products
08.2019 - 08.2020

Bachelor -

Lewis University

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