DARSHAN NEUPANE
DENTON,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Amazon
09.2023 - Current
- Worked safely around moving machinery.
- Checked packages and merchandise for damage and notified vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Consistently lifted materials weighing as much as 70 pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Junior Officer
Nepal Investment Mega Bank Ltd.
01.2018 - 07.2023
- Wrote detailed narrative reports for senior management.
- Addressed public questions, complaints and requests and provided necessary assistance.
- Coordinated operations with other departments.
- Prepared and submitted detailed reports regarding assignments and ongoing audit investigations.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Supervised, directed and evaluated assigned staff members and new recruits.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
Assistant
Lumbini Bikash Bank
01.2016 - 01.2018
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Organized resources, records and personnel to accomplish aggressive targets.
- Developed and maintained filing systems to facilitate easy access to information.
- Prepared PowerPoint presentations for senior-level staff with attention to detail.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Ordered and distributed office supplies while adhering to fixed office budget.
Assistant Manager
New Engineering Tech Pvt. Ltd.
03.2012 - 08.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Sales and Service Representative
Ben E Keith Beverages
10.2010 - 01.2012
- Drove team revenue totals by bringing in top sales numbers.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Trained and mentored new sales representatives.
- Collaborated with cross-functional teams to identify and address customer needs.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated new leads through networking and attending industry events.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Promptly responded to inquiries and requests from prospective customers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and backed up other customer service managers.
- Managed timely and effective replacement of damaged or missing products.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
RaceTrac
03.2010 - 09.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Assistant Store Manager
TETCO
01.2007 - 02.2010
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
MBA - Human Resources Management
Westcliff University
Irvine, CA11.2022
BBS - Finance
Nepal Commerce Campus
Kathmandu, Nepal12.2015
CAP - I (Chartered Accountancy Foundation Level) - Accounting And Finance
Institute of Chartered Accountants of Nepal
Kathmandu, Nepal06.2013
High School Diploma -
St. Xavier's College
Kathmandu, Nepal12.2000
Skills
- Profit Target Achievement
- Content Management Expertise
- Workflow Management
- Strategic Goals
- Coordinate Supplies
- Back Office Operations
- Credit Card Applications
- Accounts Payable and Accounts Receivable
- Customer Satisfaction
- Office Organization
- Customer Interaction
- Appraisal Reports
- Payroll and Benefits Administration
- Compensation and Benefits
- Staff Training
Certification
- 100 Hours of IT Training by Institute of Chartered Accountants of Nepal - June 2013
- General Banking Course by KFA, Kathmandu, Nepal - March/April 2012
- Stage II Vapor Recovery: Operations and Maintenance by Texas Natural Resources Conservation Commission, Arlington, TX - July 2005
Languages
Nepali
Native or Bilingual
Hindi
Full Professional
Urdu
Limited Working
Timeline
Warehouse Associate
Amazon
09.2023 - Current
Junior Officer
Nepal Investment Mega Bank Ltd.
01.2018 - 07.2023
Assistant
Lumbini Bikash Bank
01.2016 - 01.2018
Assistant Manager
New Engineering Tech Pvt. Ltd.
03.2012 - 08.2015
Sales and Service Representative
Ben E Keith Beverages
10.2010 - 01.2012
Customer Service Representative
RaceTrac
03.2010 - 09.2010
Assistant Store Manager
TETCO
01.2007 - 02.2010
MBA - Human Resources Management
Westcliff University
BBS - Finance
Nepal Commerce Campus
CAP - I (Chartered Accountancy Foundation Level) - Accounting And Finance
Institute of Chartered Accountants of Nepal
High School Diploma -
St. Xavier's College