Darshan Patel
Middletown
Summary
Professional with experience in project documentation and cross-functional collaboration, effectively enhancing communication among team members and stakeholders. Demonstrated ability to identify and resolve project challenges, leading to improved efficiency in operations. Skilled in network configuration and system performance monitoring, ensuring optimal uptime and reliability for client infrastructures. Proven track record in delivering customer service excellence and streamlining processes to enhance overall operational effectiveness.
Overview
8
8
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Junior Project Engineer
Charles IT
Middletown
09.2023 - Current
- Developed and maintained project documentation, enhancing communication and clarity among team members and stakeholders.
- Collaborated with cross-functional teams to identify and resolve project challenges, improving overall project efficiency.
- Developed and maintained detailed network documentation, contributing to streamlined operations and improved team efficiency.
- Implemented network configurations and monitored system performance, ensuring optimal uptime and reliability across client infrastructures.
- Developed automated monitoring systems, improving incident response times and maintaining high service availability for critical applications.
Customer Service Representative
IKEA
New Haven
07.2021 - 09.2023
- Delivered exceptional customer service by effectively resolving inquiries, enhancing customer satisfaction and loyalty.
- Assisted in training new team members on product knowledge and service protocols, fostering a collaborative work environment.
- Streamlined inventory management processes, ensuring accurate stock levels and timely replenishment of merchandise.
Shift Supervisor, Rx
CVS Pharmacy
East Haven
03.2018 - 07.2021
- Supervised daily operations, ensuring compliance with safety protocols and enhancing workflow efficiency among team members.
- Trained and mentored new pharmacy staff, improving service quality and operational performance through hands-on guidance.
- Managed inventory levels and stock organization, reducing stock discrepancies and ensuring product availability for customers.
- Oversaw the scheduling and delegation of tasks among staff, improving efficiency and ensuring optimal coverage during shifts.
Education
Bachelor of Science - Information And Communication Technology
Colorado Technical University
Colorado Springs, CO 01.2023 - 02.2026
Bachelor of Science - Computer Science
University of New Haven
West Haven, CT 08.2018 - 05.2020
West Haven High School
West Haven, CTSkills
- Project documentation
- Cross-functional collaboration
- Network configuration
- System performance monitoring
- Customer service excellence
- Process improvement
Certification
- Comptia Network+
- Ms900
- Az900
- Sc900
- Ms700
Timeline
Junior Project Engineer
Charles IT
09.2023 - Current
Bachelor of Science - Information And Communication Technology
Colorado Technical University
01.2023 - 02.2026
Customer Service Representative
IKEA
07.2021 - 09.2023
Bachelor of Science - Computer Science
University of New Haven
08.2018 - 05.2020
Shift Supervisor, Rx
CVS Pharmacy
03.2018 - 07.2021
West Haven High School