Summary
Overview
Work History
Education
Skills
Pronouns
Timeline
Generic

Darshanay Price-Jackson

Hanover Park,IL

Summary

Professional and knowledgeable experience in customer service, administrative support, and operations across financial services, healthcare, call centers, and park district before and after school programs. Recognized for a strong ability to build rapport, resolve complex issues, and deliver high quality service in fast paced, client facing environments. A quick learner and tech-savvy problem solver, skilled in navigating multiple systems and communication channels to support both internal teams and external customers. Proven track record of maintaining organized workflows, managing sensitive data, and contributing to team efficiency and client satisfaction across varied industries.

Overview

7
7
years of professional experience

Work History

Administrative Support

Schaumburg Park District
10.2023 - Current
  • Provide administrative support to KASPER Before and After-School management staff, enhancing overall office efficiency and workflow.
  • Process all registration forms for school-year and summer programs, ensuring accurate and timely enrollment.
  • Maintain detailed records of program participants and generate monthly reports for District 54 secretaries.
  • Serve as the primary point of contact for all incoming calls.
  • Manage and respond to all inquiries received via the general office email, maintaining prompt and effective correspondence.
  • Maintain billing records and follow up on outstanding balances to ensure timely collections.
  • Order office supplies and lunches as needed.
  • Assisted in completing the Illinois Action for Children provider section, ensuring compliance with state requirements.
  • Create payment plans for families.
  • Support creative enrichment projects, including planning and preparing crafts and games for KASPER participants.
  • Maintain a clean, organize, and well-functioning office to support staff and families.

Customer Experience and Retention

Comcast
02.2023 - 09.2023
  • Retained customers through a discovery process, identifying needs and offering tailored solutions.
  • Managed and de-escalated challenging customer interactions by building rapport and demonstrating empathy.
  • Resolved billing concerns and collaborated with customers to build customized service packages that aligned with their needs.
  • Set clear expectations regarding services to ensure transparency and satisfaction.
  • Navigated multiple tools and systems simultaneously to handle customer and team communications across phone, email, SMS, and chat.
  • Educated customers on Xfinity products and promoted self-service options to enhance user experience.

Client Service Representative

Kenneth Young Center
11.2019 - 10.2021
  • Scheduled appointments for psychologists and therapists, ensuring optimal calendar coordination and client access.
  • Monitored and adjusted provider schedules as needed to accommodate changes and maintain smooth operations.
  • Checked in clients upon arrival, distributed necessary paperwork, and reviewed submissions for completeness and accuracy.
  • Processed client payments and updated billing and contact information in the system to maintain accurate records.
  • Maintained a clean, organized, and professional workstation to support a welcoming environment for clients and staff.
  • Assisted with general clerical tasks, including filing, scanning, and data entry, to support daily office functions.

Member Service Representative

Lending Solutions Inc
06.2018 - 11.2019
  • Assisted both credit union members and bank account holders with account-related inquiries and financial transactions.
  • Performed account reconciliation to ensure accuracy and resolve discrepancies in member and customer records.
  • Troubleshot online banking issues, guiding users through login problems, navigation, and digital service access.
  • Handled debit and credit card inquiries, including transaction disputes, card activations, and replacements.
  • Processed loan payments efficiently and accurately, maintaining compliance with financial procedures.
  • Conducted merchant verification to support secure transactions and prevent fraud.

Education

High School Graduate -

Streamwood High School
Streamwood, IL

Some College -

Southern Illinois University
Carbondale, IL

Graphic Design

College of DuPage
Glen Ellyn, IL
12-2026

Skills

  • Customer Service
  • Email communication support
  • Appointment coordination
  • Billing
  • Data Entry
  • Account Reconciliation
  • Administrative support
  • Proficient in Google Docs
  • Visual communication
  • Professional email management
  • Proficient in Microsoft Office
  • Excel
  • Teams
  • Outlook
  • Adobe
  • One-Drive
  • One-Note
  • JotForms
  • Typing speed of 45 WPM

Pronouns

she/her

Timeline

Administrative Support

Schaumburg Park District
10.2023 - Current

Customer Experience and Retention

Comcast
02.2023 - 09.2023

Client Service Representative

Kenneth Young Center
11.2019 - 10.2021

Member Service Representative

Lending Solutions Inc
06.2018 - 11.2019

High School Graduate -

Streamwood High School

Some College -

Southern Illinois University

Graphic Design

College of DuPage

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