Darshané O’Neal
Stone Mountain,GA
Summary
Experienced customer service representative with a strong commitment to delivering exceptional service and ensuring customer satisfaction. Throughout a 10-year career, consistently achieved customer service satisfaction and retention goals. Dedicated and motivated individual excelling in fast-paced environments and thriving as a quick hands-on learner. Attentive team player adept at exploring solutions to effectively address customer needs. Detail-oriented approach and proficiency in utilizing customer service best practices enable unmatched support. After taking time off to care for a child during her leukemia treatment, now eager to return to a passion for customer service. Seeking a comfortable work environment that allows balancing responsibilities as a single mother while delivering top-notch service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Parking Enforcement Officer
Empire Parking Services
08.2024 - 12.2024
- Rule enforcement
- Boot cars
- Customer service
- Complete payment transactions
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Checked listings of vehicles to be booted or towed and completed necessary forms and boot placement on vehicles.
- Wrote and issues citations or warnings to owners of vehicles.
- Directed traffic and performed building checks.
- Responded to calls in both routine and emergency situations.
- Strengthened communication skills through regular interactions with others.
- Delivered services to customer locations within specific timeframes.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Security Guard
Allied Universal
09.2023 - 08.2024
- Supervisor responsibility
- Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
- Secured the premises: Respond to incidents and critical situations in a calm, problem solving manner
- Surveillance: Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Conducted regular patrols of facility to detect and deter security threats.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Developed and implemented strategies to prevent and respond to security incidents.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Collaborated with management to develop security policies and procedures.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
Single Mom
Unemployed
10.2022 - 09.2023
- I'm a single mom of two and when my oldest was diagnosed with leukemia I had to step away from working in order to care for her and take her back and forth to the doctor
- Unfortunately it was hard finding employment that was understanding of situation so I was unable to work during her treatment period
- Now that she is in Remission I'm trying to get back into the work force
- I'm trying to find a job I can work at comfortably and still tend to my children as needed
Bank Teller
Bank OZK
04.2022 - 10.2022
- Customer Service
- Money Handling
- Teller Transactions
- Data Input
- Safety Procedures
- Microsoft proficient
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Placed orders for customer checks and verified starting numbers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Audited fellow teller currency to contribute to dual-control procedures.
- Turned in excess cash to maintain drawer security.
- Removed mutilated currency from circulation.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Sold and cross-sold bank products to new and existing customers.
- Reconciled cash drawer and resolved discrepancies.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Monitored and reported suspicious activity in line with bank security policies.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Delivery Driver
DoorDash
05.2021 - 04.2022
- Delivered food
- Delivered customer service
Key Holder
Dollar General
04.2020 - 05.2021
- Manage Associates
- Cashier/ Customer Service
- Bookkeeping/ Deposit Pulls/ Till Checks
- Responsible for cash counts
- Stock Shelves/ Clean and Recover the Store
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Streamlined opening and closing procedures as integral member of store staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained newly hired sales team in upselling techniques.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Assistant Manager
Lids
01.2019 - 03.2020
- Manage Associates
- Cashier/ Customer Service
- Bookkeeping/ Deposit Pulls/ Till Checks
- Maintain Store/ Inventory checks
- General financial and math skills
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Coordinator
NYC Board of Elections
06.2016 - 03.2020
- Maintain the polls running smoothly during Elections
- Responsible for checking in all poll workers and making sure proper stationing
- Inventory before polls open and after they close
- Enforce and ensured safety regulations were followed
Sales Associate
Forman Mills
03.2017 - 03.2018
- Cashier: In charge of money count and managed funds throughout the day
- Completed bank drops
- Assist customers at the register
- Department Lead: Manage, Clean and Organize the Department
- Customer Service: Assist customers on the sales floor and with any problems
- Processing: Inventory and prepare merchandise to be sold
- Provided quality customer service
- Resolved customer complaints
Assistant Secretary
Temp Agency
09.2002 - 06.2012
- Company Overview: Volunteer
- Organized and filed inventory of office supplies
- Faxed, Xeroxed and typed documents and managed front desk operations
- Administered data entry and operated multi-line phone system
- Updated large volumes of files and assisted clients to fill out forms
- Communicated and registered company appointments
- Answered phones, relayed messages and redirected all incoming calls
- Volunteer
Education
GED - undefined
South Bronx Job Corps
Bronx, NY08.2011
Skills
- Excellent verbal and written communication skills
- Cashiering
- Computer proficient Microsoft Word
- Excel
- PowerPoint
- Organizational skills
- Math
- Typing
- Data entry
- Leadership and secretarial Skills
- Cash handling
- Customer service
- Bookkeeping
- Front desk
- Sales
- Assistant Manager Experience
- Basic Math
- Salesforce
- Cash register
- Analysis skills
- Security
- Leadership
- Banking
- Fraud prevention and detection
- Microsoft Office
- Medical administrative support
- Google Docs
- Google Suite
- Desktop administration
- Organizational management
- Communication skills
- Cleaning
- Phone etiquette
- Property management
- Microsoft Excel
- Computer skills
- Financial report writing
- Microsoft Word
- Word processing
- Warehouse experience
- Administrative experience
- Office experience
- Microsoft Outlook
- Crew management
- Retail management
- Microsoft Powerpoint
- Coffee experience
- Computer literacy
- Shift management
- Customer support
- Data inputting
- Cash counting
- Currency packaging
- Financial software
- Deposit and withdrawal management
- Attention to detail
- Money handling
- Transaction processing
- Cash handling expertise
- Account updating
- Balance transfers
- Money transfer systems
- Decision-making
- Microsoft proficiency
- Time management
- Financial transactions
- Relationship building
- Fraud detection
- Customer needs assessment
- Multitasking and organization
- Problem-solving
- Clear communication
- Budget assistance
- Sales monitoring
- Product and service sales
- Meeting facilitation
- Staff supervision
- Customer relations
- Marketing
- Orientation and training
- Customer service and satisfaction
- Closing oversight
- Google drive
- Verbal and written communication
- Microsoft office expertise
- Workplace safety compliance
Certification
- OSHA 10, 11/01/23, 09/01/28
- GED, 08/01/11, Present
Timeline
Parking Enforcement Officer
Empire Parking Services
08.2024 - 12.2024
Security Guard
Allied Universal
09.2023 - 08.2024
Single Mom
Unemployed
10.2022 - 09.2023
Bank Teller
Bank OZK
04.2022 - 10.2022
Delivery Driver
DoorDash
05.2021 - 04.2022
Key Holder
Dollar General
04.2020 - 05.2021
Assistant Manager
Lids
01.2019 - 03.2020
Sales Associate
Forman Mills
03.2017 - 03.2018
Coordinator
NYC Board of Elections
06.2016 - 03.2020
Assistant Secretary
Temp Agency
09.2002 - 06.2012
GED - undefined
South Bronx Job Corps
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