Darshe Williams
Orlando,FL
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Seeking a position in a healthcare setting where I can contribute to patient care and enhance operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Infertility Patient Care Coordinator
Brown Fertility
Orlando, FL
12.2022 - 05.2024
- Patient Care Coordination: Oversaw and coordinated case management for “third party” IVF cycles. Coordinated patient care plans and liaised with necessary care providers to meet patient needs.
- Donor Engagement: Engaged with potential donors for pre-screening purposes.
- Medical Records Management: Managed the collection and maintenance of medical records for efficient cycle clearance, ensuring organized record-keeping for consent forms and cycle-related documents.
- Profile Management: Ensured consistent management of egg donor profiles.
- Communication Management: Managed communication between Egg Donors, Recipients, and external parties.
- Cycle Oversight: Provided diligent oversight on patients' IVF cycle progress and promptly addressed any missing requirements.
- Process Development: Developed streamlined processes to enhance department operations.
Medical Assistant/Receptionist
HCA Florida Advanced Women's Healthcare
West Palm Beach, FL
08.2020 - 12.2022
- Reception Duties: Scheduled and confirmed patient appointments and consultations. Managed front office customer service, appointment management, billing and administration tasks to streamline workflow. Performed bookkeeping tasks, verified insurance eligibility, and prepared financial statements or bills.
- Clinical Support: Performed aseptic procedures and assessed vital signs while preparing patients for physicians' care. Performed venipunctures, non-intravenous injections, and administered basic first aid. Assist with procedures such as Colposcopy, hysteroscopy, LEEP, and Cryotherapy.
- Patient Interaction: Conducted patient interviews, recorded medical histories, and provided patient education on healthcare maintenance and disease prevention.
- Office Management: Managed medical supplies inventory, sterilized medical equipment, and maintained a clean and organized clinical environment.
Medical Assistant/Medical Billing Specialist
OBGYN Specialists Of The Palm Beaches
Wellington, FL
01.2015 - 12.2020
- Clinical Assistance: Supported obstetricians and gynecologists in patient care, including prenatal and postnatal care, and performed routine clinical tasks, such as administering injections and performing urinalysis.
- Phlebotomy: Performed venipuncture and other blood collection procedures according to established standards for laboratory testing, ensuring patient comfort and accurate sample handling.
- Patient Education: Provided patients with information on health maintenance, prenatal care, and disease prevention, and assisted in creating individualized care plans.
- Administrative Responsibilities: Managed patient scheduling, coordinated referrals to specialists, and ensured accurate and timely documentation in EHR systems.
Medical Assistant
Palm Beach Medical Group
West Palm Beach, FL
05.2014 - 11.2017
- Front Desk Management: Greeted patients, scheduled and confirmed appointments, managed patient flow, and maintained patient records. Resolved any customer complaints or issues in a timely fashion following established protocols. Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Phlebotomy and Laboratory Tasks: Performed blood draws, processed lab specimens, and conducted basic lab tests. Administered injections, medications and treatments as directed by the physician.
- Clinical Support: Assisted healthcare providers with patient examinations, conducted EKGs, took patient vital signs, and performed wound care. Provided assistance to medical staff in performing minor surgical procedures. Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Education
Associate of Arts -
Palm Beach Atlantic University - West Palm Beach
West Palm Beach, FL05-2015
Skills
- Phlebotomy and specimen collection
- Vital signs measurement and recording
- EHR/EMR management
- Patient scheduling and coordination
- Medical billing and coding
- Patient education and communication
- Basic wound care and dressing changes
- Laboratory testing and equipment sterilization
- Excellent communication and interpersonal skills
- Multitasking and time management
Certification
- Certified Nursing Assistant (CNA), Florida Board OF Nursing, 2018
- Certified Medical Assistant (CMA), National Healthcareer Association (NHA), 2023
- Registered Behavior Technician (RBT), Certification , 2020
- CPR/BLS Certified, American Heart Association (AHA), (Currently Active)
Affiliations
Volunteer Experience
Volunteer Medical Assistant
Florida Department of Health Palm Beach – West Palm Beach, FL
May, 2012 – December 2022
- Community Health Fairs: Supported medical staff in providing patient care during community health fairs and clinics, conducting health screenings including blood pressure and glucose checks.
- Health Education: Assisted in organizing and managing health education workshops for community members, providing information on disease prevention and health maintenance.
- Clinical Support: Performed phlebotomy, administered vaccinations, and helped in maintaining patient records during volunteer events.
References
References available upon request.
Timeline
Infertility Patient Care Coordinator
Brown Fertility
12.2022 - 05.2024
Medical Assistant/Receptionist
HCA Florida Advanced Women's Healthcare
08.2020 - 12.2022
Medical Assistant/Medical Billing Specialist
OBGYN Specialists Of The Palm Beaches
01.2015 - 12.2020
Medical Assistant
Palm Beach Medical Group
05.2014 - 11.2017
Associate of Arts -
Palm Beach Atlantic University - West Palm Beach
- Certified Nursing Assistant (CNA), Florida Board OF Nursing, 2018
- Certified Medical Assistant (CMA), National Healthcareer Association (NHA), 2023
- Registered Behavior Technician (RBT), Certification , 2020
- CPR/BLS Certified, American Heart Association (AHA), (Currently Active)
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