Darshit Jariwala
East Windsor
Summary
Professional with strong background in technical support and customer service. Skilled in troubleshooting, network management, and software installation, ensuring efficient resolution of issues. Collaborative team player focused on achieving results and adapting to changing needs. Reliable and resourceful, consistently delivering high-quality support.
Overview
10
10
years of professional experience
Work History
IT Help Desk Specialist
DHL Supply Chain
01.2017 - 12.2024
- Diagnose, troubleshoot and resolve a range of issues with Windows, Microsoft office, desktop and laptop for over 300 users as needed to minimize production downtime
- Responsible to train users in the proper use of RF units, Microsoft office and AS400 for an efficient, distraction-free workflow
- Identify, isolate and repair over 150 gladiator scanners, vehicle mounted Zebra RF units and handheld scanners
- Maintain records of daily data communication transactions, problems and remedial actions taken to improve communication and track reoccurring issues
- Perform preventive maintenance and setup new Lexmark, Zebra and Ricoh printers in AS400
- Support over 300 end users by phone or in person as needed to minimize production downtime
- Install, modify, and repair software and hardware to resolve technical issues
- Configure hardware, devices, and software to set up workstations for employees
- Installed and configured operating systems and applications.
HELP DESK TECHNICIAN
Kenco Logistics
11.2014 - 01.2017
- Identify and correct CWIC, WES and network related performance issues
- Analyze and research solutions for routers, switches and voice server connectivity issues with the network
- Work with active directory for windows account related issues regarding the users
- Diagnose and troubleshoot over 120 Motorola gladiator and vehicle mount RF unit
- Perform regular preventive maintenance on HP, Brother and Epson printers
- Provided basic end-user troubleshooting and desktop support.
- Install, modify, and repair software and hardware to resolve technical issues
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Configure hardware, devices, and software to set up workstations for employees
- Explain technical information in clear terms to non-technical individuals to promote better understanding
Education
Associate of Science - Computer Science and Programming
Mercer County College
West Windsor, NJ06.2019
Skills
- Technical support
- Customer service
- Problem resolution
- System troubleshooting
- Software installation
- Network connectivity
- Help desk ticketing
- User training
- Application support
- Remote troubleshooting
- Hardware troubleshooting
- Network troubleshooting
Timeline
IT Help Desk Specialist
DHL Supply Chain
01.2017 - 12.2024
HELP DESK TECHNICIAN
Kenco Logistics
11.2014 - 01.2017
Associate of Science - Computer Science and Programming
Mercer County College
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