Darsie Lanke
Bradenton,FL
Summary
Detail-oriented operations leader with 12+ years of experience managing high-volume environments, coordinating compliance processes, and supporting cross-functional teams. Currently completing Florida real estate pre-licensing coursework and seeking to leverage strong organizational, communication, and project management skills in a real estate administrative role. Known for maintaining accuracy, safeguarding confidential information, and ensuring timelines and operational standards are consistently met.
Overview
8
8
years of professional experience
Work History
Director of Front of House
Chick-fil-A
Sarasota, FL
01.2025 - Current
- Oversee daily operations and workflow coordination for a $7.5M annual revenue location
- Lead and support a team of 40 team members and supervisors across multiple shifts
- Reduced labor costs by scheduling to productivity goals and coaching leaders on real-time operational adjustments
- Improved guest satisfaction scores, including a 2-point increase in portion accuracy and a 4-point increase in cleanliness through structured process improvements and accountability systems
- Manage inventory reconciliation and financial variance tracking with accuracy and attention to detail
Supervisor of Health & Food Safety & Inspections
Chick-fil-A Pelican Plaza
Sarasota, FL
10.2021 - 01.2025
- Conducted weekly structured inspections and maintained organized compliance documentation
- Implemented accountability systems that resulted in the highest possible food safety rating sustained for four consecutive quarters
- Supported three local restaurant locations in strengthening food safety and customer satisfaction systems
- Developed clear, repeatable processes that improved operational consistency
Restaurant Manager
Dry Dock Waterfront Grill
Longboat Key, FL
12.2018 - 09.2021
- Oversaw daily operations including scheduling, vendor communication, and inventory coordination
- Ensured full compliance with health and safety standards
- Maintained strong guest relationships through proactive issue resolution and team leadership
Education
Bachelor of Science - Hospitality Management
University of Central Florida
Orlando, FL12.2020
Skills
- Administrative Support
- Timeline Coordination
- Documentation & Record Management
- Task Prioritization
- Confidential Information Handling
- Cross-Team Communication
- Microsoft Office (Word, Excel, Outlook)
- Compliance & Process Oversight
- Customer service
Timeline
Director of Front of House
Chick-fil-A
01.2025 - Current
Supervisor of Health & Food Safety & Inspections
Chick-fil-A Pelican Plaza
10.2021 - 01.2025
Restaurant Manager
Dry Dock Waterfront Grill
12.2018 - 09.2021
Bachelor of Science - Hospitality Management
University of Central Florida
Certifications/Competencies
- ServeSafe Food Manager
- High proficiency in Microsoft Office
- Special Events Contingency Planning for Public Safety Agencies
Professional Development
Florida 63-Hour Real Estate Pre-Licensing Course (In Progress)