Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darsilynn Jones

Fort Myers

Summary

Dynamic professional with a proven track record at Radiology Regional Center, excelling in scheduling optimization and conflict resolution. Leveraged Microsoft proficiency to enhance patient satisfaction and streamline operations. Demonstrated adaptability and leadership, consistently improving process efficiency and client communication. Achieved a 95% customer retention rate through creative problem-solving and exceptional service delivery.

Overview

4
4
years of professional experience

Work History

Patient Scheduling Coordinator

Radiology Regional Center
04.2025 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Used Microsoft to schedule patients.
  • Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
  • Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.

Call Center Representative

Alta Resources: Blue Cross-Blue Shield
09.2023 - 03.2025
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Assist customers in tracking packages, enhancing satisfaction and loyalty.
  • Guide customers in selecting suitable footwear, improving decision-making.
  • Resolve inquiries efficiently, boosting customer retention and trust

Front Desk Agent

Hilton
01.2022 - 03.2025
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Greet guests warmly, enhancing satisfaction and loyalty.
  • Provide accurate hotel info, boosting guest experience.
  • Address guest inquiries on attractions, enhancing their stay.
  • Managed check - ins/outs, resolving conflicts for seamless operations

Lead Cashier

Walgreens
07.2021 - 08.2023
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.

Education

High School Diploma -

East Lee County Highschool
Lehigh Acres, FL
05-2024

Skills

  • Patient confidentiality
  • Insurance verification
  • Medical terminology
  • Data entry proficiency
  • Customer Retention
  • Data Entry
  • Leadership
  • Attention to detail
  • Client Communication
  • Conflict Resolution
  • Creative Problem Solving
  • Adaptability
  • Scheduling Optimization
  • Multitasking
  • Critical Thinking
  • Microsoft
  • Process Improvement

Timeline

Patient Scheduling Coordinator

Radiology Regional Center
04.2025 - Current

Call Center Representative

Alta Resources: Blue Cross-Blue Shield
09.2023 - 03.2025

Front Desk Agent

Hilton
01.2022 - 03.2025

Lead Cashier

Walgreens
07.2021 - 08.2023

High School Diploma -

East Lee County Highschool

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