Empathic call center agent with a track record of building strong customer relationships. I am flexible, reliable, and posses excellent time keeping skills. I am a enthusiastic, self-motived, reliable, responsible and hard working person. I have exceptional oral and written communication, active listening, and analytical problem- solving abilities. Polite, professional, and effective at using strong communication and problem-solving skills to resolve each customer issue. I am able to work well both in a team environment as well as using own initiative.
Hi, I’m
Darsita Harmes
Columbus,Georgia
Summary
Overview
7
years of professional experience
Work History
TopGolf
Call Center Agent
06.2022 - Current
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Attended telephone skills and program information training sessions to boost aptitude.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Yancey's Feed, Seed & Small Engine Repair
Front Desk Supervisor
02.2017 - 08.2023
Job overview
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Built talented team through hiring and training new associates.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared weekly employee work schedules to meet operational needs.
- Managed front desk maintenance of client records and lab data.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Monitored office supplies by checking inventory and placing orders.
- Collect patient and client documents and information upon referral.
- Entered and maintained departmental records in company database.
- Offered technical support and troubleshot issues to enhance office productivity.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
Education
Penn Foster Career SchoolScranton, PA
High School Diploma
09.2023
University Overview
Skills
- Quality Control
- Documentation
- Accurate Estimates
- Call Volume Analysis
- Customer Satisfaction
- Complaint Resolution
- High-Volume Environments
- Understanding Customer Needs
- Product and Service Knowledge
- Knowledge Base
- Written and Oral Communications
- Issue Resolution
- Staff Supervision
- Problem-Solving Skills
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Call Center Agent
TopGolf
06.2022 - Current
Front Desk Supervisor
Yancey's Feed, Seed & Small Engine Repair
02.2017 - 08.2023
Penn Foster Career School
High School Diploma