Darsy Umanzor
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Call Monitoring Specialist
Foundever
10.2020 - Current
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Gathered, documented, and modeled data to assess business trends.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Team Leader
CINTAS, Professional Uniform And Facility Services
10.2018 - 10.2020
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
Breakfast Attendant
Staybridge Suites Hotel
11.2017 - 10.2018
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Improved guest comfort and satisfaction through personalized service and support.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Ordered food supplies at end of shift for next day delivery by suppliers.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Monitored dining room inventory and replenished as necessary.
- Established rapport with customers by providing friendly and attentive service.
Cashier
Church's Chicken
02.2017 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Waltrip High School
Houston, TX05.2014
Bachelor of Science - Interdisciplinary Studies
University of Houston - Downtown
Houston, TX05.2020
Skills
- Attention to Detail
- Microsoft Office, PowerPoint, Excel
- Bilingual Proficiency
- Cooperative Team Member
- Customer Service
- Team Leader
- Monitoring Results
- OSHA Safety Guidelines
- Inspections and Reviews
- Quality Standards Adherence
- Compliance Requirements
- Spreadsheet Tracking
- Inbound Calls
- Quality Monitoring
- Customer Experience
- Customer Support
- Root Cause Analysis
- Best Practices
- Collaborative Environments
- Customer Satisfaction
- Procedure Analysis
Certification
- Certified Lean Six Sigma White Belt, Foundever - 2023.
- Casualty and Property License - 2020
Languages
Spanish
Native or Bilingual
Timeline
Call Monitoring Specialist
Foundever
10.2020 - Current
Team Leader
CINTAS, Professional Uniform And Facility Services
10.2018 - 10.2020
Breakfast Attendant
Staybridge Suites Hotel
11.2017 - 10.2018
Cashier
Church's Chicken
02.2017 - 08.2017
High School Diploma -
Waltrip High School
Bachelor of Science - Interdisciplinary Studies
University of Houston - Downtown