Dartanya Carpenter
Management
Houston,TX
Summary
Offering solid grasp of fundamental accounting principles and meticulous approach to detail, eager to learn and develop in professional environment. Brings ability to quickly adapt to financial systems and software, ensuring accurate data management and reporting. Ready to use and develop analytical skills and attention to detail in Accounting Clerk role.
Developed leadership and team management skills in fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with focus on achieving organizational goals. Looking to transition into new field while leveraging transferable skills to contribute effectively.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisor
Kids Empire
03.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Assistant Manager
Ross Stores Inc.
Houston, TX
05.2016 - 03.2023
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Monitored employee performance and developed improvement plans.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Coached team on effective upselling and cross-selling methods.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Assessed workloads to meet seasonal fluctuation needs.
Accountant
Moody Gardens Inc.
Galveston, TX
06.2010 - 05.2016
- Completed daily accounting tasks including tracking funds, preparing deposits and reconciling accounts.
- Maintained and processed invoices, deposits and money logs.
- Tracked various statistics and kept detailed records to support human resources department.
- Provided journal entries and performed accounting on accrual basis.
- Investigated and resolved variances in digital and physical records to promote record integrity.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
Education
Certificate - Cosmetology
College of The Mainland
Texas City, TX2018
High School Diploma - undefined
Ball High School
Galveston, TXSkills
Training and mentoring
Staff management
Customer service
Employee motivation
Strategic planning
Complex Problem-solving
Goal oriented
Accounts payable and receivable
Financial statements
Financial reporting
Tax preparation
Payroll administration
Invoice balancing
Customer relations
Data inputting
Accomplishments
- Promoted to Key Holder after 6 months of employment.
- Managed and led a team of 20 Retail Sales Associates.
- Received the "Employee of the Month" award after 3 months of employment.
- Documented and resolved customer's issues which led to positive results.
Certification
I am a certified Cosmetologist
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Flexible work hoursPaid time offHealthcare benefitsPaid sick leave401k matchStock Options / Equity / Profit SharingPersonal development programsWork-life balanceCareer advancementLanguages
English
Timeline
Supervisor
Kids Empire
03.2023 - Current
Assistant Manager
Ross Stores Inc.
05.2016 - 03.2023
Accountant
Moody Gardens Inc.
06.2010 - 05.2016
Certificate - Cosmetology
College of The Mainland
High School Diploma - undefined
Ball High School
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