D'ARTHUR RATCHFORD
Rock Hill,SC
Summary
Detail-oriented professional with extensive experience in inventory management and procurement functions. Demonstrated ability to perform cost analysis and support continuous improvement initiatives, contributing to overall operational efficiency and cost savings.
Overview
8
8
years of professional experience
Work History
Sales and Customer Service Representative
Comporium Communications
Rock Hill, SC
08.2023 - Current
- Provide excellent customer service by answering queries, solving problems and providing information on purchases.
- Participate in regular training and learning opportunities to enhance product knowledge and customer service skills.
- Collaborated with team members to resolve customer issues promptly.
- Educated customers on troubleshooting common service problems.
- Built sustainable relationships with customers through open communication.
- Processed orders, forms, applications, and requests.
- Manage customer complaints professionally, redirecting them to relevant departments when necessary.
- Called potential customers to assess business needs and present value propositions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Assistant Manager/Associate
Footlocker
Rock Hill, SC
05.2017 - Current
- Responsible for handling cash amount for opening and closing of the store every day.
- Used POS system to process sales, returns, online orders and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Responsible for coordinating the sales department, supporting management, and ensuring sales quotas are reached.
- Initiates completion of task or activities without necessary supervision.
Supply Chain Associate and Account Representative
Fastenal
Rock Hill, SC
12.2022 - 07.2023
- Supporting business-to-business sales and customer service activities.
- Managing inventory, placing and fulfilling orders, receiving and shipping inventory.
- Administering procurement functions, including estimating/quoting prices and sourcing product.
- Making deliveries with a company vehicle to fulfill inventory at customer sites.
- Coordinating resources to respond to customer supply chain needs.
- Participating in continuous improvement projects and Lean optimizations.
- Assisted with inventory management and stock replenishment processes.
- Utilized enterprise resource planning software systems for tracking goods throughout their life cycle within the organization.
- Performed cost analysis on various aspects of the supply chain process to identify opportunities for improvement.
Education
Bachelor of Science - Business Administration
Newberry College
Newberry, South Carolina12.2022
High School Diploma -
Northwestern High School
Rock Hill, SC06.2019
Skills
- Cash handling
- POS system
- Inventory management
- Procurement functions
- Cost analysis
- Customer relationship management
- Problem resolution
- Relationship building
- Employee supervision
- POS system management
- Data entry
Affiliations
- Newberry College Football Student Assistant Coach
- Deans List
Timeline
Sales and Customer Service Representative
Comporium Communications
08.2023 - Current
Supply Chain Associate and Account Representative
Fastenal
12.2022 - 07.2023
Assistant Manager/Associate
Footlocker
05.2017 - Current
Bachelor of Science - Business Administration
Newberry College
High School Diploma -
Northwestern High School
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