DARVELLA ROBINSON
ROWLETT,Texas
Summary
Customer Service Representative with extensive experience exceeding 9 years in driving customer satisfaction through strong problem-solving and communication skills. Proficient in handling intricate inquiries and utilizing ICD-10 codes alongside Microsoft tools for efficient operations. Dedicated to continuous improvement and promoting a collaborative team culture.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Priority Fulfillment Services
09.2021 - 10.2023
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Utilized customer support software to track and manage customer interactions effectively.
- Collaborated with team members to enhance service delivery and improve customer satisfaction levels.
- Adapted quickly to new tools and processes, ensuring seamless customer support operations.
- Managed 50+ calls or more in a working shift
Benefit Verification Rep
Capgemini
02.2020 - 03.2023
- Processed benefits verifications for diverse insurance plans, ensuring accurate patient coverage information.
- Collaborated with healthcare providers to resolve discrepancies in benefit details and eligibility criteria.
- Utilized electronic health record systems to efficiently track and manage patient benefits data.
- Educated patients on their insurance benefits, enhancing understanding of coverage options and limitations.
- Enhanced claim processing efficiency by reviewing and verifying insurance benefits information.
- Collaborated with healthcare providers to obtain necessary documentation for claims processing and patient eligibility.
- Manage 20 claims to get billing paid status
Advocate Member Service Representative
Guidewell
06.2020 - 11.2022
- Assisted members with inquiries, resolving issues efficiently and enhancing overall satisfaction.
- Managed member account updates, ensuring accuracy and compliance with organizational standards.
- Facilitated communication between departments to streamline service processes and improve response times.
- Developed training materials for new representatives, promoting best practices in member service interactions.
- Delivered exceptional member service by addressing inquiries and resolving issues promptly.
Education
HIGH SCHOOL DIPLOMA -
Madison High School
Tallulah, La2014
Skills
- Customer engagement strategies
- Effective listening skills
- Analytical thinking
- Issue resolution
- Call center experience
- Technical proficiency
- Transaction processing
- Microsoft Outlook skills
- Order fulfillment
- Product expertise
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
Timeline
Customer Service Representative
Priority Fulfillment Services
09.2021 - 10.2023
Advocate Member Service Representative
Guidewell
06.2020 - 11.2022
Benefit Verification Rep
Capgemini
02.2020 - 03.2023
HIGH SCHOOL DIPLOMA -
Madison High School
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