Darvie Ruffin
Durham,NC
Summary
Professional with experience in home healthcare management, skilled in patient care coordination and treatment planning. Strong focus on team collaboration and achieving results, adapting to changing needs effortlessly. Proficient in case management, patient assessment, and care plan development. Reliable, empathetic, and resourceful, ensuring optimal patient outcomes and seamless healthcare delivery.
Overview
18
18
years of professional experience
Work History
Home Health RN Case Manager
Bayada Home Health
04.2025 - Current
- Conducted comprehensive health assessments to evaluate patient needs and develop individualized care plans.
- Collaborated with interdisciplinary teams to coordinate patient care and share critical health information.
- Implemented patient education programs to enhance understanding of health conditions and self-management strategies.
- Reviewed and updated care plans regularly to ensure alignment with patient progress and treatment goals.
- Performed regular home visits to monitor patient health status and adjust care plans as needed.
- Provided emotional support and counseling for patients and families coping with chronic illnesses.
- Facilitated effective communication between patients, families, and healthcare providers to ensure continuity of care.
- Expedited wound healing using advanced wound care techniques such as negative pressure therapy or hydrocolloid dressings when appropriate.
- Improved medication adherence through thorough education on drug administration, interactions, and potential side effects.
- Increased patient satisfaction by providing compassionate care, addressing concerns, and advocating for their needs.
Medical Information Specialist
IQVIA
11.2018 - 04.2025
- Created and maintained detailed adverse event and product quality complaint reports, incorporating relevant medical terminology and narratives.
- Received and documented inquiries from patients and healthcare providers, ensuring all information was accurately captured and addressed.
- Utilized database systems to organize and input patient information, ensuring accuracy and compliance with regulatory requirements.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Conducted quality control checks on case reports to confirm adherence to standard operating procedures and enhance data integrity.
- Trained and mentored new team members on operational procedures and best practices for handling medical information inquiries.
- Collaborated with cross-functional teams to streamline processes and improve the efficiency of medical information workflows.
- Managed incoming communications through various channels, ensuring timely responses and resolution of inquiries.
- Reviewed and summarized incoming reports, highlighting critical information for project stakeholders and ensuring clarity.
- Developed comprehensive training materials to support the onboarding of new staff in medical information and safety operations.
Registered Nurse-Home Care PRN
Abloom Home Care
04.2022 - 10.2023
- Managed multiple tasks while providing timely, high quality patient care.
- Provided direct patient care, including assessment and evaluation of health status, development of individualized plans of care and implementation of nursing interventions.
- Educated patients about their diagnosis, medications, nutrition requirements, pain management strategies.
- Educated patients and family members about treatments, care requirements, and other relevant information.
- Documented patient assessment findings and responses to nursing intervention to progress toward problem resolution.
- Conducted skills assessments with certified nursing assistants.
- Provided customized patient and family education to foster continuum of care.
Escalation Nurse
Alphanumeric Systems, Inc.
09.2017 - 11.2018
- Applied effective communication techniques when interacting with patients and families.
- Documented all patient interactions meticulously, ensuring compliance with regulatory standards and organizational policies.
- Managed incoming calls with a focus on delivering empathetic support and accurate information to patients and healthcare professionals.
- Ensured adherence to organizational policies and procedures while handling complex case escalations for prompt resolution of patient issues.
- Managed high-stress situations calmly while providing empathetic support to distressed callers seeking immediate medical guidance or crisis intervention assistance.
- Maintained up-to-date knowledge of medical guidelines and product information to provide accurate responses to patient inquiries.
- Facilitated the documentation of adverse events and product complaints as per regulatory requirements.
- Enhanced call center efficiency by collaborating with fellow nurses to address high call volumes and prioritize urgent cases.
Consultant Nurse
PPD
08.2015 - 09.2017
- Provided medical and drug information with high quality customer service.
- Researched and responded to inquiries over the phone and/or the internet and documenting appropriately according to company and project guidelines.
- Also responsible for identifying and recording adverse events and product complaints as well as processing fulfillment.
PRN Staff Nurse
Favorite Healthcare
10.2016 - 02.2017
- Per Diem staff nurse at Durham Recovery Innovations.
- Provided inpatient support to patients during their time of mental health and/or substance use crisis.
- Oversaw the medical, psychiatric, substance abuse, and nursing care of agency participants.
- Key participant in patients overall health and aided in transitioning patients to longer term mental health programs.
- Documented patient care plans, treatments, and progress notes in medical records.
- Collaborated with interdisciplinary healthcare team to provide comprehensive patient care.
Staff Nurse
WakeMed
04.2015 - 02.2016
- Staff nurse on an Orthopedic/Oncology unit.
- Safely administered medications and educated patients and their families on the proper use of braces, prosthetic devices, and orthopedic equipment with a focus on safety and pain management techniques.
- Educated and counseled patients and family members on all aspects of cancer symptoms and treatment.
- Furnished professional oncology nursing care to patients in accordance with medical practices and standards.
- Accessed implanted ports, performed venipunctures and operated catheter devices.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Established rapport with diverse patient populations by demonstrating empathy and understanding during difficult periods of illness or treatment.
- Used Epic to accurately document, chart, and obtain information.
STAFF NURSE
12.2007 - 06.2008
- Administration of some chemotherapeutic agents. Educated patient and families about the importance of infection control.
- Followed the appropriate guidelines with universal and resistant organism precautions.
- Educated and counseled patients and family members on all aspects of cancer symptoms and treatment.
- Provided emotional support and comfort to patients and family members.
- Provided emotional support and comfort measures to patients during end-of-life situations.
STAFF NURSE
09.2007 - 12.2007
- Staff nurse (traveler) on medical-surgical unit.
- Educated patients and their families on disease processes, medical- surgical procedures and other aspects of therapeutic regimens, including medication and pain management techniques.
- Provided a broad range of general nursing care services in areas of vital signs, EKG, phlebotomy, catheters, feeding tubes, IV and central lines.
STAFF NURSE
STAFF NURSE
STAFF NURSE
08.2015 - 09.2017
- Provided medical and drug information with high quality customer service, including researching and responding to inquiries over the phone and/or the internet and documenting appropriately according to company and project guidelines.
- Also responsible for identifying and recording adverse events and product complaints as well as processing fulfillment.
Per Diem staff nurse
Durham Recovery Innovations
10.2016 - 02.2017
- Provided inpatient support to patients during their time of mental health and/or substance use crisis.
- Oversaw the medical, psychiatric, substance abuse and nursing care of agency participants.
- Key participant in patients overall health and aided in getting the patient placed in a longer term mental health program.
- Documented patient care plans, treatments, and progress notes in medical records.
- Collaborated with interdisciplinary healthcare team to provide comprehensive patient care.
STAFF NURSE
DRH
04.2015 - 02.2016
- Staff nurse on an Orthopedic/Oncology unit.
- Safely administered medications and educated patients and their families on the proper use of braces, prosthetic devices, and orthopedic equipment with a focus on safety and pain management techniques.
- Educated and counseled patients and family members on all aspects of cancer symptoms and treatment.
- Furnished professional oncology nursing care to patients in accordance with medical practices and standards.
- Accessed implanted ports, performed venipunctures and operated catheter devices.
- Used Epic to accurately document, chart, and obtain information.
STAFF NURSE
07.2008 - 04.2015
- Staff nurse (traveler) on general surgery and orthopedic/neurology units from July 2008-July 2009.
- Charge nurse on 36-bed unit.
- Precepted staff nurses in areas of patient care, policies, and procedures with demonstrated leadership skills.
- Chair of scheduling and member of recognition committees.
- Assisted in the rehabilitation of hip and knee replacement surgery patients and other neurological surgeries.
- Provided complex wound care to patients with multiple and various wounds, including sterile and clean dressings, and wound vacs.
- Used Epic charting system for documentation.
Education
BSN - Nursing
Winston Salem State University
Winston Salem, NC05.2005
Skills
- Operational Efficiency
- Process Documentation
- Case Management
- Data Analysis
- Problem Solving
- Training and Development
- Excellent Communication
- Team Collaboration
- Multitasking
- Attention to Detail
- Reliability
- Interprofessional collaboration
- Clinical expertise
- Care coordination
- Compassion and empathy
- Wound care
- Intravenous therapy
Timeline
Home Health RN Case Manager
Bayada Home Health
04.2025 - Current
Registered Nurse-Home Care PRN
Abloom Home Care
04.2022 - 10.2023
Medical Information Specialist
IQVIA
11.2018 - 04.2025
Escalation Nurse
Alphanumeric Systems, Inc.
09.2017 - 11.2018
PRN Staff Nurse
Favorite Healthcare
10.2016 - 02.2017
Per Diem staff nurse
Durham Recovery Innovations
10.2016 - 02.2017
Consultant Nurse
PPD
08.2015 - 09.2017
STAFF NURSE
08.2015 - 09.2017
Staff Nurse
WakeMed
04.2015 - 02.2016
STAFF NURSE
DRH
04.2015 - 02.2016
STAFF NURSE
07.2008 - 04.2015
STAFF NURSE
12.2007 - 06.2008
STAFF NURSE
09.2007 - 12.2007
STAFF NURSE
STAFF NURSE
BSN - Nursing
Winston Salem State University
Personal Information
Pursuing a Masters of Healthcare Administration degree