Darvin Florian
Middleburgh Heights,OH
Summary
Highly skilled Field Service Technician with expertise in installation, repair, maintenance, and exceptional customer service. Meticulous attention to detail and commitment to delivering top-notch results. Consistently demonstrates reliability and integrity, earning a reputation for excellence among clients and colleagues.
Overview
7
7
years of professional experience
Work History
Field Systems Engineer
Loma Systems & Lock Inspection (ITW Company(
06.2023 - Current
- Increased client satisfaction by providing timely technical support for field systems issues.
- Managed inventory of spare parts and equipment necessary for repairing or replacing faulty components in the field efficiently.
- Developed custom solutions tailored to unique client needs, resulting in increased customer retention rates and positive feedback from clients about their experience working with our company.
- Delivered comprehensive training sessions for end-users on proper use and maintenance Inspection Critical control point equipment, like X-rays, Metal detectors and Checkweighers resulting in fewer user-generated errors.
- Collaborated effectively with cross-functional teams to ensure successful integration of new technologies into existing infrastructure.
- Optimized system performance thorough testing and analysis.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Calibrated new and existing equipment for optimal performance.
Field Service Technician
Jones Lang LaSalle, JLL
01.2020 - Current
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic (limited) , mechanical and electrical systems.
- Interacted with all necessary partners including vendors, upper management and peers.
- Adhered to established procedures for inspection of belts, drives and motors, performing any needed maintenance.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Managed all on-site and off-site installation, repair, maintenance and test tasks.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Diagnosed networking equipment malfunctions by analyzing technical data using fluke Linkrunner applications.
- Positively engaged with customers and maintained professional appearance at all times as company representative.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Operated all hand tools and power equipment according to company safety procedures.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Maintained Hobart and Metler Toledo and many other equipment by troubleshooting breakdowns and performing preventive maintenance.
Conveyor Belt Technician
Daifuku Elite Line Services
07.2017 - 01.2020
- Troubleshot equipment, solved problems and enhanced production process to meet production goals.
- Followed policies, procedures, continuous quality improvement objectives and safety and environmental practices to promote workplace efficiency.
- Aligned screws to regulate tension of creasing blades and folding rollers.
- Recommended repairs, parts, blades and supplies to keep equipment in optimal working condition.
- Observed machine operation and made adjustments during production run while operating two or more machines.
- Read work orders to determine setup specifications.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
- Led projects and analyzed data to identify opportunities for improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Associate's in CS - Computer Science
Fitchburg State University
Fitchburg, MAHigh School Diploma -
Salem High School
Salem, NH06.2014
Skills
- Hardware and software installation
- Technical Analysis
- Issue Escalation
- Quality Assurance Controls
- Project Management
- Technical Support
- Customer training
- Feedback
- Customer Relations
- Equipment testing
- Work Order Management
- Instrumentation calibration
- Diagnostics and troubleshooting
- Safety and compliance
- System repairs
- System Troubleshooting
- Equipment installation and repair
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Field Systems Engineer
Loma Systems & Lock Inspection (ITW Company(
06.2023 - Current
Field Service Technician
Jones Lang LaSalle, JLL
01.2020 - Current
Conveyor Belt Technician
Daifuku Elite Line Services
07.2017 - 01.2020
Associate's in CS - Computer Science
Fitchburg State University
High School Diploma -
Salem High School
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