Manager
Darwin Arcentales
The Shrore View Corp
STATEN ISLAND,NY
2
Languages
1
Certification
18
Years of experience
Forward-thinking Manager experienced in strategic planning and process innovation. Achieved organizational success through effective team leadership and proactive problem-solving. Focused on maximizing employee engagement and driving business growth through collaboration and adaptability.
Work History
General Manager
4 Years 8 Months- Directed daily diner operations, maintaining smooth service flow across front-of-house and kitchen teams.
- Supervised hiring, training, and coaching to strengthen team performance and accountability.
- Managed staff scheduling, coverage, and shift transitions to support consistent customer service.
- Monitored inventory levels and ordered supplies to prevent shortages and control waste.
- Resolved customer concerns promptly, preserving service quality and guest satisfaction.
- Oversaw cash handling, deposits, and daily reconciliation to maintain accurate financial records.
- Enforced health, safety, and sanitation standards to ensure compliance and clean facilities.
- Improved operational procedures to increase efficiency, consistency, and overall restaurant performance.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Boosted employee retention by developing comprehensive a a comprehensive benefits package and fostering positive a a positive work environment.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Information Technology Specialist
8 Years 4 Months- Reviewed support cases for technical accuracy, identifying process improvements to enhance troubleshooting.
- Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
- Coordinated software system installations and collaborated with user experience team to design and implement new features.
- Redesigned and improved Web site.
- Designed electronic bulletin board to keep tenants informed.
- Resolved hardware, software, and network issues to maintain daily operational continuity.
Manager and Waiter
2 Years- Managed payroll, hiring, termination, and training to enhance team effectiveness.
- Engaged customers via phone and email to build relationships and promote services.
- Monitored daily performance to assess employee progress and compliance, identifying coaching opportunities.
- Contacted customers via phone and email to explore connections, offer services and cement relationships.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Manager-Waiter
10 Years 11 Months- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Served plated dinners at events to ensure guest satisfaction., buffet-style dinners and passed hors d'oeuvres for parties.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Welcomed guests with a personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Confirmed customers' ages for alcohol service to comply with legal regulations. for alcohol service and discontinued service to intoxicated guests.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Checked on guests during meals to ensure satisfaction and prompt service. to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
Education
Bachelor of Arts - Business Administration Management And Finance
High School Diploma
Skills
Contract management
Conflict resolution
Contract development and management
Customer relationship management
Customer service
Client relations
Marketing
Workforce Management
Staff management
Training and development
Training and coaching
Recruitment
Speak three languages
Planning
Project planning
Economic analysis
Labor cost controls
Efficient multitasker
Workflow planning
Issue and conflict resolution
Problem resolution
Organizational skills
Employee development
Deadline oriented
Team development
Leadership and team building
Communication skills
Motivation
Reliable and trustworthy
Verbal and written communication
Cost management strategies
Bilingual
Staff training
Employee development
Goal setting
Business administration
Sales management
Fluent in two languages
Financial performance analysis
Team player
Operations management
Plumbing
Electric
Certification
- NY Food Protection Certification
Languages
Spanish
Native or Bilingual
French
Professional Working
Timeline
General Manager
The Parkview Diner
03.2022 - CurrentRead More
Manager and Waiter
The ParkView Diner
03.2020 - 03.2022Read More
Information Technology Specialist
The Shrore View Corp
07.2018 - CurrentRead More
Manager-Waiter
Cafe Eighty-Two
03.2009 - 02.2020Read More
San Diego
High School Diploma
Read More
City College of New York
Bachelor of Arts from Business Administration Management And Finance
Read More