Darwin Diaz
Los Angeles,CA
Summary
Dedicated, reliable and self-driven worker with demonstrated strengths in customer service. Current employee of Soho House West Hollywood for a year plus, with an excelling record of service from a back of house worker as a food runner to front of house worker as a backer server. An Excellent communicator with a great sense of urgency, and ability to stay on top of demands in fast paced environments. As a current in house employee I have been granted the ability to learn from all steps of service from the kitchen to the dining guest experience. I have showed the tenacity to grow strong and rapid through these departments in the company and show no signs of slowing down.
Overview
6
6
years of professional experience
Work History
Back Server
Soho House
West Hollywood, CA
07.2023 - Current
- Provided assistance to fellow servers when necessary or requested by management.
- Anticipated needs of guests before they arise and took appropriate action accordingly.
- Assisted in the setup of dining areas prior to guest arrival.
- Greeted guests and provided them with menus.
- Provided exceptional service to high volume of daily customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Food Runner
Soho House
West Hollywood, CA
07.2022 - 05.2023
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Assisted in training new staff members on restaurant operations and procedures.
- Assisted servers to optimize guest dining experience.
- Delivered food to guests in a timely manner while following safety protocols.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Participated in ongoing training to enhance job skills and knowledge.
Customer Assistance Representative
Envoy Air
Los Angeles, CA
11.2021 - 06.2022
- Provided high level of customer service to the traveling public by greeting passengers and answering questions in the ticket counter area
- Assisted passengers with luggage
- Escorted disabled passengers in need of wheelchair assistance through terminals, customs, from ticket counters to gates
- Filled paperwork related to unaccompanied minor passengers.
- Greeted guests and provided them with menus.
- Assisted in the setup of dining areas prior to guest arrival.
- Provided assistance to fellow servers when necessary or requested by management.
- Demonstrated ability to handle multiple tasks while maintaining a high level of professionalism.
- Provided exceptional service to high volume of daily customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Landscaper
BJD
Los Angeles, CA
02.2021 - 07.2021
- Maintained good customer relations by skillfully handling landscaping needs and resolving problems
- Maintained the Los Angeles River daily
- Avoided damage to landscaping with safe operation of chainsaws, trimmers and other equipment
- Controlled growth of unwanted weeds with manual removal and chemical applications.
Lead Valet Attendant
Supreme Parking
Los Angeles, CA
07.2019 - 03.2020
- Greeted visitors and guests in welcoming and friendly manner
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance
- Cooperated with all team members to provide top service to internal and external customers
- Valeted guest’s automobiles to designated parking locations while following company policies and procedures
- Explained valet process to clients and visitors in detailed and clear manner.
Warehouse Worker
Cal Cartage
Carson, CA
06.2018 - 12.2018
- Collaborated with team members to meet daily demands and handle challenging projects
- Processed incoming trucks efficiently, working to unload, stage, and store merchandise smoothly
- Supported team efforts by backing up fellow warehouse workers in managing incoming and outgoing products
- Minimized errors by inspecting incoming orders, checking contents and quality, and verifying paperwork.
Education
Warren High School
06.2017
Skills
- Ability To Build Relationships
- Guest Engagement
- Dining Customer Service
- High-Volume Dining
- Effective Customer Upselling
- Strong Work Ethic
- Positive and Professional
- Exceptional Customer Service
Languages
- English
- Spanish
Timeline
Back Server
Soho House
07.2023 - Current
Food Runner
Soho House
07.2022 - 05.2023
Customer Assistance Representative
Envoy Air
11.2021 - 06.2022
Landscaper
BJD
02.2021 - 07.2021
Lead Valet Attendant
Supreme Parking
07.2019 - 03.2020
Warehouse Worker
Cal Cartage
06.2018 - 12.2018
Warren High School
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