Darwin Dumas
Tutwiler,MS
Summary
Dedicated medical transportation professional with a proven track record at MTM Transportation, enhancing patient satisfaction through timely and safe transport. Skilled in route planning and defensive driving, I foster strong relationships with patients while ensuring compliance with confidentiality standards. Achieved significant reductions in missed appointments through effective communication and scheduling.
Professional driver with extensive experience in non-emergency medical transportation. Proven ability to ensure safe, timely, and reliable transport of patients. Strong focus on teamwork and adaptability to meet changing needs efficiently. Skilled in navigation, patient care, and maintaining vehicle hygiene, always prioritizing safety and comfort. Dependable and results-driven, consistently achieving high standards in service delivery.
Overview
25
25
years of professional experience
Work History
Non-Emergency Medical Driver
MTM Transportation
06.2006 - Current
- Improved patient satisfaction by providing timely and safe transportation to medical appointments.
- Streamlined patient pick-up and drop-off processes, making efficient use of time and minimizing delays for all parties involved.
- Conducted thorough pre-transport assessments to identify any potential issues or special accommodations needed for each patient.
- Collaborated with dispatchers to optimize scheduling and route planning for maximum efficiency.
- Improved fuel efficiency through careful route planning and adherence to traffic laws, reducing overall operational costs for the organization.
- Developed strong relationships with regular patients to foster trust in our services.
- Reduced missed appointment rates by consistently arriving on time and communicating effectively with healthcare providers.
Medical Transportation Driver
J & E Transportation
02.2000 - 05.2006
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Communicated with patients and healthcare workers in both English and [Language].
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.
- Assisted in reducing wait times for patients, coordinating with healthcare facilities for prompt pick-up and drop-off schedules.
- Streamlined communication with dispatchers, promptly addressing any changes or issues related to the transportation schedule.
- Achieved daily preparation for vehicle inspections prior to travel.
- Transported patients and clientele using [Type] and [Type] vehicles between medical facilities.
- Assisted handicapped customers to safely complete transfers between van and facility.
Education
Mathematical Sciences
West Tallahatchie High School
Webb, MS05-1990
Skills
- Defensive driving
- Confidentiality compliance
- Scheduling appointments
- Vehicle inspection
- Patient transport
- Route planning
Timeline
Non-Emergency Medical Driver
MTM Transportation
06.2006 - Current
Medical Transportation Driver
J & E Transportation
02.2000 - 05.2006
Mathematical Sciences
West Tallahatchie High School
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