Summary
Overview
Work History
Education
Skills
Timeline
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Darwin Elliott

Westland,MI

Summary

Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives. Results-driven [Job Title] accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for [Area of expertise]. Personable Customer Service Supervisor with background of effective leadership and excellent customer service. Facilitates effective departmental communication and coordination to drive productivity and customer satisfaction ratings. Dependable Customer Service Supervisor proficient in team and operational leadership. Enthusiastic about supporting business success. Accomplished operations management professional bringing over [Number] years of experience and advanced abilities in team building and workflow improvements. Innovative and analytical with excellent project management skills.

Overview

17
17
years of professional experience

Work History

Customer Service Supervisor

Burlington
09.2021 - Current
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Coached employees through day-to-day work and complex problems.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.

Picking Lead

Axcletech International
07.2007 - 05.2017
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Checked inventory and selected products from specific locations based upon availability.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Unloaded deliveries from trucks in prompt fashion.
  • Entered package information into company's computer system.
  • Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Stocked shelves, racks, and cases with new or transferred merchandise.

Server/supervisor

Denny
03.2001 - 09.2007
  • Observed participants and provided corrective measures for skill improvement.
  • Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
  • Presented training material with varied instructional methods to maintain attention of participants.
  • Educated bartenders, clerks, and servers on responsible service protocols.
  • Evaluated skills assessment and observations to review effectiveness of training material.
  • Controlled food costs and managed inventory.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Cut spending through effective inventory management and supply sourcing.
  • Set and oversaw weekly and special event menu plans.

Education

High School Diploma -

Flint Central High
601 Crapo Street Flint Mi 48503
06.1986

Skills

  • Team Management
  • Office Management
  • Verbal and Written Communication
  • Positive and Constructive Feedback
  • Maintaining Clean Work Areas
  • Handling Escalations
  • Leading Team Meetings
  • Performance Evaluations
  • Shrinkage Prevention
  • Issue Resolution
  • Corrective Actions
  • Maximizing Coverage
  • Policy Enforcement

Timeline

Customer Service Supervisor

Burlington
09.2021 - Current

Picking Lead

Axcletech International
07.2007 - 05.2017

Server/supervisor

Denny
03.2001 - 09.2007

High School Diploma -

Flint Central High

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Darwin Elliott