Darwin Galan
Uncasville,CT
Summary
Results-driven Management professional with 16 years of experience in service and management operations, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Overview
13
13
years of professional experience
Work History
Professional Commercial Cleaner
Own Business
Uncasville, CT
11.2023 - Current
- Maintained consistent dynamic atmosphere with enthusiasm and purpose to enhance customer experience and satisfaction.
- Imparted leadership, direction and strategic planning for business unit operations.
- Provided extensive training to newly hired employees and explained corporate policies and processes, helping to educate each on job duties and daily tasks.
- Hired, trained and coached team members on point-of-sale systems, company policy and procedures and customer service.
General Manager
Done Right Building Services Inc.
Waterford, CT
07.2019 - 08.2023
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Recruited, interviewed and hired qualified staff for open positions.
Account Sales Manager
Red Bull North America, Inc.
New London , CT
12.2014 - 11.2018
- Executed and created strategic sales plans to expand customer base and extend global reach.
- Tracked monthly sales to generate reports for business development planning.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Analyzed business and sales targets using critical problem-solving skills.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
Customer Service Manager
Food Lion Delhaize Group
Nags Head, North Carolina
03.2011 - 12.2014
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Conducted training and offered staff development opportunities to decrease process lags.
- Led team engagement to assist cross-functional departments and achieve goals.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Advanced Shift Management - Business Management
McDonald's Corporation
Maryland02-2008
Bachelor of Science - Marketing
Apec University
Dominican RepublicSkills
- Equipment safety
- Maintenance Requests
- Equipment Operation
- Team Training
- Project Coordination
- Safety practices
- Educating customers
- Problem solving
- Customer Relations
Languages
Spanish
Professional
Timeline
Professional Commercial Cleaner
Own Business
11.2023 - Current
General Manager
Done Right Building Services Inc.
07.2019 - 08.2023
Account Sales Manager
Red Bull North America, Inc.
12.2014 - 11.2018
Customer Service Manager
Food Lion Delhaize Group
03.2011 - 12.2014
Advanced Shift Management - Business Management
McDonald's Corporation
Bachelor of Science - Marketing
Apec University