DARWIN GOMEZ
San Antonio,TX
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts, and implement company procedures. Excellent communication and listening skills. Provide leadership and vision that drives teams to meet goals. Recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict-resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Self-motivated professional with extensive experience in leadership positions and working with teams. Manages time efficiently and works well under pressure.
Overview
10
10
years of professional experience
Work History
Server
Pappadeaux Seafood Kitchen
07.2022 - Current
- Providing friendly and attentive service
- Make menu recommendations, anticipate needs, and provide a dining experience.
- Ensuring that all dishes are presented correctly and promptly.
- Checking on diners during their meal to ascertain their satisfaction levels
- Preparing and delivering checks, taking payments, and assisting guests as they leave the establishment
- Preparing dining area, laying and decorating tables, and making sure that all flatware and glasses are clean and correctly positioned
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Supported needs of 8- person wait staff who attended to specific needs of countless customers daily for upscale restaurant with social relevancy and intentionality
Risk Management Specialist
Wells Fargo Center
11.2022 - 06.2023
- Participating in and providing consulting and support for projects and initiatives with moderate risk.
- Working with internal stakeholders, lines of business, enterprise risk groups, and risk partners
- Executing strategic priorities and reporting
- Working in a fast-paced, highly collaborative environment
- Proactively identifying and resolving compliance matters.
- Identifying risks and gaps through trending analysis and reporting results to stakeholders
- Building and sustaining relationships with peers, business partners, and the Executive
- Office
- Providing strategic support to risk and control teams in coordination and execution of initiatives
- Facilitating effectively in both a face-to-face and virtual environment
- Assisted with minimizing risk exposure by reviewing claim validity and viability against coverage standards.
Cleaner
Carols Care Professional Cleaners
04.2022 - 11.2022
- Visit residences to perform a variety of house cleaning duties in a timely and professional manner
- Removed trash, debris and other waste materials from the premises.
- Cleaned and sanitized bathrooms, kitchens, and other similar areas according to established protocols.
- Review cleaning specifications for each residence.
- Clean windows, kitchen, restrooms, sinks, mirrors, toilets, tubs, and vanities
- Dust surfaces and blinds
- Sweep and vacuum floors, carpets, rugs, and upholstery
- Apply wax to floors and polish to furniture.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Kitchen manager
Saltgrass Steakhouse
09.2021 - 04.2022
- Ability to effectively cook and present all items on the menu in a timely manner
- Complete assigned prep list, efficiently run your station during the shift, and stock food as needed
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Exercising good safety, sanitation and organizational skills
- Ability to collaborate with all members of the BOH staff
- Responsible for the preparation, presentation and execution of all items on the menu
Delivery Driver
Amazon
08.2021 - 12.2021
- Transporting and delivering goods and/or items to clients or business in a safe, timely manner
- Examining and/or reviewing orders before and after delivery to make sure that orders are complete, charges are right, and clients are satisfied
- Helping with the loading and unloading of materials from the delivery vehicle
- Building and maintaining a healthy relationship with clients by answering any questions they may have and handling their complaints
- Accepting payments upon delivery
- Rescheduling deliveries with customers if they are unable to receive them
- Giving customers information about new products and services
- Completing and submitting logs and reports.
- Delivered packages to customer doorsteps and business offices.
DELIVERY DRIVER/Professional Mover
Mattress And Furniture For Less
02.2021 - 08.2021
- Delivers high-quality products to our customers in a safe, courteous, and timely manner
- Establishes and maintains outstanding relations with customers
- Operated with safety and skill to avoid accidents and delays.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 120 lbs.
- Reviews and verifies invoices and purchase requests to ensure accuracy.
- Inspects delivery vehicles and ensures the safety and security of the loading and unloading process.
- Contacts customers to confirm delivery details
- Determines placement of merchandise, follows safety and lifting protocols during deliveries, and conducts safety reviews
- Maintains delivery logs and records.
CALL REPRESENTATIVE
PATH GROUP PATIENT SERVICES
03.2019 - 01.2021
- Call Alert test reports for clinical lab testing to clients.
- Follow up with clients/physician offices on requisitions that have incomplete test orders, incomplete or erroneous patient demographics, or insurance/billing information.
- Develop and maintain good relationships with customers, physicians, and colleagues to ensure customer satisfaction.
- Handle difficult calls tactfully, courteously, and professionally and contribute to a positive work climate. Research and resolve problems with specimens or reports.
- Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
- Observing and receiving information from all relevant sources and processing that information by compiling, coding, categorizing, calculating, auditing, or verifying the information/data
- Answered inbound customer service calls to assist with questions, concerns, or problems.
- Leveraged scripts and other resources to answer questions and direct them to appropriate resources.
KITCHEN LEAD
BOILER HOUSE TEXAS GRILL AND WINE GARDEN
09.2019 - 03.2020
- Developed and standardized new recipes to diversify kitchen offerings
- Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality
- Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games
- Kept facility and equipment in good working condition through regular preventative maintenance and repair schedules
- Oversaw food preparation, production and presentation according to quality standards
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
ROOFER
DATES FROM, ARGUS CONSTRUCTION
03.2018 - 09.2019
- Worked safely and effectively at heights, with toxic materials and fumes, on slippery and uneven surfaces, and in extreme weather conditions.
- Cemented and nailed flashing strips of over joints to achieve watertight seals
- Used waterproof sheet materials, including modified plastics, elastomers, and other asphalt compositions
- Overlapped successive layers of roofing material, determining the distance of overlap using a chalk line, gauge on shingling hatchet, and lines on shingles
- Conducted pre-roofing conferences to establish effective communication among construction teams
- Cleaned and maintained roofing systems.
- Assisted in the removal of old roofing materials and debris to prepare for the application of new roofing.
- Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
CATERING ASSOCIATE
DATES FROM, RK GROUP
02.2017 - 02.2018
- Washed and sanitized dishes after every use to protect customers
- Kept customer and food preparation areas clean and well-organized for maximum efficiency
- Completed opening, closing, and shift change tasks to promote store efficiency
- Prepared dishes for catering events or during high-volume shifts.
- Utilized kitchen equipment according to manufacturer's instructions and company safety protocols
- Worked with food service team members to handle every customer need and build brand loyalty
- Maintained cleanliness and organization of kitchen stations and storage areas
- Supported chefs in managing food preparation to achieve precise plating and presentation
- Cleaned and sanitized kitchen equipment, service, and dining areas to prevent spreading germs.
- Delivered catered food and supplies to the facility for on-time set-up.
- Provided friendly, courteous service to create memorable moments for guests.
KITCHEN TEAM LEAD
Whataburger
05.2016 - 02.2017
- Trained workers in every position, including food preparation, money handling, and cleaning roles
- Developed and implemented strategies to enhance team performance, improve processes, and increase efficiency
- Developed and standardized new recipes to diversify kitchen offerings
- Oversaw food preparation, production, and presentation according to qualified standards
- Maintained optimal inventory levels and kept food costs in line with budget limitations
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
- Coached team members in techniques necessary to complete job tasks.
LINE COOK
DAIRY QUEEN
02.2014 - 04.2016
- Delivered soiled dishes, pots and pans to washing areas and assisted in cleaning and drying all items
- Kept stations stocked and ready for us to use for maximum productivity
- Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing, and receiving
- Maintained consistent quality and high accuracy when preparing identical dishes every day
- Precooked garnishes such as bacon pieces for later use to top off fresh dishes
- Followed proper food handling methods and maintained the correct temperature of food products
- Prepared multiple orders simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
BBA - Business
Northwest Vista College
San Antonio, TX12.2026
Bachelor of Science - Cyber Security
Northwest Vista College
San Antonio, TX12.2026
High School Diploma -
Thomas Jefferson High School
San Antonio, TX06.2015
Skills
- Order Management
- Guest Engagement
- Regulatory Compliance
- Quality Control
- Hospitality Service Expertise
- Relationship Management
- Site Management
- Material Inspections
- Customer Communications
- Production Support
- Equipment Maintenance
- Preventive Maintenance
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Risk Management Specialist
Wells Fargo Center
11.2022 - 06.2023
Server
Pappadeaux Seafood Kitchen
07.2022 - Current
Cleaner
Carols Care Professional Cleaners
04.2022 - 11.2022
Kitchen manager
Saltgrass Steakhouse
09.2021 - 04.2022
Delivery Driver
Amazon
08.2021 - 12.2021
DELIVERY DRIVER/Professional Mover
Mattress And Furniture For Less
02.2021 - 08.2021
KITCHEN LEAD
BOILER HOUSE TEXAS GRILL AND WINE GARDEN
09.2019 - 03.2020
CALL REPRESENTATIVE
PATH GROUP PATIENT SERVICES
03.2019 - 01.2021
ROOFER
DATES FROM, ARGUS CONSTRUCTION
03.2018 - 09.2019
CATERING ASSOCIATE
DATES FROM, RK GROUP
02.2017 - 02.2018
KITCHEN TEAM LEAD
Whataburger
05.2016 - 02.2017
LINE COOK
DAIRY QUEEN
02.2014 - 04.2016
BBA - Business
Northwest Vista College
Bachelor of Science - Cyber Security
Northwest Vista College
High School Diploma -
Thomas Jefferson High School